The 8×8 Competitors Guide and Best Alternatives

8×8 is one of the most popular VoIP providers on the market, but it’s not right for everyone. Truthfully, there are tons of 8×8 competitors and VoIP providers to choose from. It can be a little overwhelming, to say the least. 

That’s why we’ve put together this guide to 8×8 competitors. We’ll discuss the pros and cons of 8×8 as well as its top competitors. By the end, you should have a pretty good idea of what VoIP provider might work best for you. If you still need help finding a provider, OneStop Communications is ready to do our part! We’re based in Atlanta but we serve the entire US from Tampa to Houston to Los Angeles and Memphis!

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What is 8×8?

8×8 is a cloud-based communications and contact center solutions provider. It offers a range of services, including voice calling, video conferencing, chat, and more, that are designed to help businesses communicate more effectively.  

Pricing starts are $15/user/month, but that’s for very basic service. If you need any of the more advanced features, you’ll need to upgrade to one of the higher plans. 

Some of the key services and features of 8×8 include:

• VoIP (Voice over Internet Protocol): VoIP lets you make phone calls using just your internet connection. 
• Unified Communications as a Service (UCaaS): 8×8 combines voice, video, messaging, and conferencing into a single platform that makes collaborating that much easier. 
• Contact Center as a Service (CCaaS): 8×8’s CCaaS option provides tools and features for customer service centers, including call routing, customer interaction analytics, and omnichannel communication.
• Video conferencing: 8×8’s HD audio and video conferencing capabilities let you connect for remote meetings, webinars, and virtual events. 
• Team messaging: Whether you’re in the office or working remotely, team chat connects your team via instant messaging, file sharing, and real-time collaboration. 

8×8 works best if

• You’re a medium-to-enterprise-level business in need of a feature-rich platform. 
• You’re looking to connect remote or distributed teams.
• You need contact center functionality with tools for better support and customer interactions.
• You make frequent international calls and want to take advantage of unlimited calling in up to 48 countries. 

Pros of 8×8

8×8 has been around since 1987 when it was known as Integrated Information Technology. This means it’s had a lot of time to get things right. Some of the key benefits of 8×8 service include:

• Unified communications: 8×8 provides an integrated platform that combines various communication tools into one unified system. This simplifies management and use while also saving you money by integrating all your communication tools. 
• Scalability: 8×8’s cloud-based services are easy to scale up or down. This allows you to adjust your subscription as your communication needs change and grow. 
• Cost savings: 8×8 reduces your communication costs by letting you ditch your traditional phone line and use your internet service instead. Plus, 8×8 costs you less per month than traditional phone service. 
• Global presence: 8×8 provides you with global coverage, which can help you establish an international presence. 
• Reliability: 8×8 is known for its high reliability. 8×8 offers a 99.999% uptime guarantee for all its services. 
• Enhance collaboration: Features like team messaging, file sharing, and video conferencing make working as a team easier, whether or not you’re in the same location. 
• Robust security: 8×8 offers strong security features like encryption and compliance with regulations like GDPR and HIPAA. 
• Flexibility: As a VoIP provider, 8×8 allows you to access its service from anywhere you have an internet connection. This gives you the flexibility to work remotely or on the go. 
• HD call quality: 8×8’s HD call quality provides crystal clear audio in both voice calls and video conferences. 

Cons of 8×8

While 8×8 does provide a number of benefits, it also has some disadvantages. If 8×8 isn’t right for you, you’ll want to consider some of the many 8×8 competitors in the list below. Here are some of the cons of 8×8:

• Complex setup: The initial setup and configuration of 8×8’s services are complex and time-consuming. If you don’t have a dedicated IT team, this can be a major barrier. 
• Learning curve: While 8×8 does have a user-friendly interface, there is a learning curve for new users, especially if you’re not familiar with VoIP or UCaaS systems. For example, before making phone calls with 8×8, you’ll need to set up extensions. 
• Add-on costs: While 8×8 offers a range of services, some of its advanced features come with an add-on cost, which can increase the overall expense. 

8×8 Competitors

While 8×8 has been in the communication business for a while, it’s definitely not a perfect provider. If you find that 8×8 isn’t right for you, you’ll probably want to take a look at some of the 8×8 alternatives on the market. That’s why we’ve put together a list of the top 8×8 competitors to help you find the right VoIP provider for your needs. 

Nextiva

Our number one pick of all the 8×8 competitors is Nextiva. If you need a VoIP provider that offers a little bit of everything, Nextiva may just be what you’re looking for. Some of Nextiva’s key features include: 

• VoIP phone service with HD voice quality
• Unified communication with voice, video, chat, and collaboration tools
• Advanced call management features like call forwarding, call recording, and auto-attendant
• Integration with CRM tools and other business applications
• Comprehensive analytics and reporting tools 
• Contact center functionality

Why Nextiva is a good alternative

Nextiva offers a robust and scalable solution that’s ideal for businesses of all sizes. With a strong focus on customer relationship management and advanced analytics, Nextiva can help you improve the customer experience and make data-driven decisions. Nextiva comes with tons of advanced features for an affordable price. Plus, Nextiva’s collaboration features can improve teamwork in the office and remotely. Of all of the 8×8 competitors on this list, Nextiva has the best combination of cost-effectiveness with feature-rich solutions. 

Nextiva VoIP Solutions

Dialpad

Another of the 8×8 alternatives you may want to consider is Dialpad. Some of Dialpad’s key features include:

• AI-powered VoIP services with real-time transcription and voice intelligence
• Unified communications with voice, video, messaging, and meetings 
• Seamless integrations with Google Workspace, Microsoft 365, and CRM tools 
• Mobile and desktop apps for flexible communication 
• Call analytics and real-time reporting 

Why Dialpad is a good alternative

Dialpad stands out with its built-in AI capabilities, like real-time transcription and insights, that enhance productivity and communication. Dialpad works particularly well for tech-savvy businesses looking for advanced features and seamless integration with popular productivity tools. Plus, Dialpad is easy to set up, with an intuitive user interface and access to phone and live-chat support 24/7. 

Dialpad vs RingCentral

Vonage

If you’ve been researching 8×8 competitors, chances are you’ve heard of Vonage. Vonage has been around for a while, offering unlimited calling in the US, Canada, and Mexico. Here are some of Vonage’s key features: 

• VoIP phone service with flexible plans
• Unified communications with voice, video, chat, and conferencing
• Contact center solutions with advanced call routing and analytics
• Integrations with over 20 top CRM and business productivity apps
• Mobile and desktop apps

Why Vonage is a good alternative

If you’re looking for 8×8 competitors that offer a versatile range of calling features and unlimited calling and chat, Vonage may be a good choice. It’s a scalable solution for businesses of all sizes, with strong integration capabilities. Plus, Vonage offers API access for greater customization, which is great if you have an IT team or someone familiar with coding. Vonage is also user-friendly, making it easier for new users to adopt.

Vonage VoIP Solutions

RingCentral

RingCentral is another of the top 8×8 competitors, popular for its feature-rich platform and unified communications capabilities. Here are some of RingCentral’s key features:

• Comprehensive UCaaS solution with voice, video, messaging, and conferencing
• Advanced call management features like auto-attendant, call forwarding, and call recording
• Robust integrations with over 300 integrations with top business applications
• Scalable solutions for businesses of all sizes
• Detailed analytics and reporting

Why RingCentral is a good alternative

If you’re looking for 8×8 competitors that have everything, consider RingCentral. This feature-rich provider is ideal for growing businesses and established enterprises, with extensive integration options and call management features to handle complex needs. RingCentral is one of the more expensive 8×8 alternatives, but if you need all the features, it may be worth the price. RingCentral works seamlessly whether you’re on a hard phone or a softphone, giving you the flexibility to work well from anywhere. If you’re looking for a system with lots of automation and easy installation, RingCentral may be a good fit. 

RingCentral vs Zoom

GoTo Connect

If your business has multiple locations, GoTo Connect is one of the 8×8 competitors to consider. With a single dashboard to handle all locations, you can easily manage extensions and roles in one place. Some of the key features of GoTo Connect include:

• Unified communications with voice, video, and team messaging
• Customizable call routing, call queues, and auto-attendants
• Integration with third-party business apps
• Mobile and desktop apps for remote work
• Easy-to-use interface with tons of admin controls

Why GoTo Connect is a good alternative

With its user-friendly interface and customizable platform, GoTo Connect is another of the top 8×8 competitors to consider. GoTo Connect provides reliable and flexible solutions and ease of use, making it a solid choice for SMBs. Plus, GoTo Connect supports both softphones and hard phones. Whether your team works remotely, in the office, or a mix of the two, you can rely on GoTo Connect for crystal-clear audio and video calls. 

Zoom

When comparing 8×8 competitors, Zoom is one of the most user-friendly providers to consider. Although known most for its video conferencing platform, Zoom offers unified communications and real-time collaboration features. Here are some of Zoom’s key features:

• HD video conferencing and webinars
• VoIP phone service with comprehensive call management
• Team chat and collaboration tools, like Notes and Clips (a short-form video editor)
• Integration with tons of popular business apps
• Scalable solutions for small business and large enterprises alike

Why Zoom is a good alternative

Zoom is widely recognized for its superior video conferencing capabilities, making it ideal for businesses that rely on virtual meetings and webinars. Its addition of VoIP and unified communications features make it a great option for a business phone system with comprehensive communication options. Zoom also offers some of the most robust captioning on the market, with live transcriptions in multiple languages. 

Zoom Phone Systems

Five9

If you’re looking at 8×8 competitors that specifically provide contact-center functionality, Five9 is a great option. Here are some of the key features of Five9:

• Cloud-based contact center solutions
• Advanced call routing, IVR, and AI-driven automation
• Omnichannel communication, including voice, email, chat, and social media
• Integration with third-party apps
• Comprehensive analytics and performance reporting

Why Five9 is a good alternative

Five9 provides advanced contact center solutions, with omnichannel communication that allows you to reach your customers on their terms. With AI-driven features and omnichannel support, Five9 enhances customer engagement as well as operational efficiency. For example, Five9’s virtual agent can answer basic customer inquiries, saving live agents for more complex problems. If you need contact center software, Five9 is one of the top 8×8 alternatives to consider. 

Ooma

Ooma is a cost-effective VoIP solution, particularly for small businesses. Some of Ooma’s key features include: 

• VoIP phone service with high-quality audio
• Flexible plans for small businesses and home offices
• Basic call management features like call forwarding and voicemail
• Mobile and desktop apps
• Unlimited calling in the US, Canada, and Mexico

Why Ooma is a good alternative

With over 50 business phone system features and a simple user interface, Ooma is a great 8×8 alternative if you’re not looking for all the bells and whistles. Ooma provides flexible service, with access from anywhere you have an internet connection. It pairs well with legacy phone systems, making it a great bridge from traditional phone systems to VoIP service. 

Ooma vs Vonage

Grasshopper

Grasshopper is a simple virtual phone system that provides small businesses and solopreneurs with a professional image. Some of Grasshopper’s key features include: 

• Virtual phone system accessed from your mobile phone
• Business calling and texting
• Call forwarding, voicemail, and auto-attendant
• Mobile and desktop apps
• Easy setup and user-friendly interface
• Affordable plans

Why Grasshopper is a good alternative

If you’re looking for 8×8 competitors that are simpler than 8×8, Grasshopper is worth considering. Grasshopper is a virtual phone system that can help improve your business communication while also keeping your personal data private. Its essential call management features make it a practical solution for those in need of a reliable communication system without extensive IT resources. Pricing is based on the number of extensions you need, meaning even the lowest tier of service provides all the features you need. 

Grasshopper vs RingCentral

Google Voice

If you need a simple business phone system, Google Voice is another of the 8×8 alternatives you should consider. Here are some of the key features of Google Voice:

• VoIP phone service integrated with Google Workspace
• Call forwarding, voicemail transcription, and SMS messaging
• Mobile and desktop apps
• Integrations with other Google services 
• Affordable pricing

Why Google Voice is a good alternative

If your business is already using Google Workspace, Google Voice is a no-brainer. With seamless integration with other Google services and affordable pricing, Google Voice works particularly well for SMBs. With unlimited calling and texting, easy set up, and reliable call forwarding, Google Voice is a great, simple alternative to 8×8.

Google Voice Alternatives

OpenPhone

With unlimited domestic texting and calling, OpenPhone is a straightforward alternative to 8×8 that works for growing businesses of all sizes. Some of the key features of OpenPhone include; 

• VoIP service with business number and call management features
• Call forwarding, voicemail, and auto-attendant 
• Integration with CRM and other productivity tools
• Mobile and desktop apps
• Affordable pricing
• Simple setup

Why OpenPhone is a good alternative

OpenPhone is a modern and flexible VoIP solution that’s particularly attractive to startups and small businesses. Its integrations with top business apps and user-friendly interface make it a practical choice. Although it lacks the unified communications features of many of the other 8×8 competitors on this list, it offers call management and texting automation features that can improve your communication with customers. If you’re a small team in need of an affordable business phone system, OpenPhone is worth considering. 

The Best 8×8 Alternative

When it comes to 8×8 competitors, the best one is the alternative that provides you with the features you need at a price that fits your budget. Whether you’re looking for a feature-rich UCaaS platform or a simple virtual phone system, it’s important to consider features and pricing to find the right provider.

If you need help sorting through all the 8×8 competitors, OneStop Communications is here to serve. We’ll put together quotes from several top 8×8 alternatives to help you find the pricing and plan that’s right for you. 

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