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The Dialpad Alternatives Guide: Who Are The Top Competitors?
While Dialpad is one of the top VoIP providers on the market, with AI-powered solutions and tons of features, it’s not for everyone. If you’re looking for Dialpad alternatives, you’ve come to the right place.
In this guide, we’ll discuss the top Dialpad competitors on the market. Whether you’re looking for a comprehensive solution or a basic virtual phone system, we’ve got suggestions for all budgets and needs.
What Is Dialpad?
Dialpad is an AI-driven, cloud-based communications platform that provides VoIP (Voice over Internet Protocol), video, messaging, texting, and contact center solutions. With VoIP service, you can make and receive phone calls using just your internet connection. This allows you to ditch your phone line and save money. Dialpad integrates with top business applications like Salesforce, Zendesk, Hubspot, Slack, Zapier, and more.
Pricing
- Standard: Starting at $15/user/month, the Standard plan comes with unlimited calling, unlimited meetings with a max of 10 attendees, built-in AI and analytics, integration with Google Workspace, team messaging, and more.
- Pro: Starting at $25/user/month, the Pro plan comes with everything in Standard, plus over 60 integrations with top business apps, unlimited audio recordings, open APIs and webhooks, and more advanced AI features like live transcription and sentiment analysis.
- Enterprise: Dialpad doesn’t list the pricing for its Enterprise plan online. Instead, you’ll have to call for a quote. It’s worth mentioning, however, that the Enterprise plan comes with a 100% uptime guarantee.
Some of Dialpad’s most notable features include:
- Built-in AI: Dialpad’s AI features are some of the best on the market. Automated speech recognition transcribes spoken words into text in real time. Natural language processing analyzes customer interactions for both sentiment and classification. Semantic search helps you search for more relevant information. And because all of Dialpad’s AI features are native to the platform, they work seamlessly.
- Unified communications: Dialpad offers more than just a business phone system. It provides you with unified communications, including voice, video, texting, messaging, and contact center solutions to improve your productivity and collaboration.
- Ease of use: Dialpad has a user-friendly interface, which makes it very easy to learn and adopt, even for team members with less technical experience.
- Innovation: Dialpad is committed to innovation and updates its platform regularly with specialized tools tailored to specific business needs.
- Flexibility: Dialpad lets you access its features from any internet-connected device. This gives you the flexibility to work remotely or on the go.
- Business phone system: Dialpad provides you with a business phone system that connects you internally and externally. With features like visual voicemail, virtual receptionist, IVR, simultaneous ring, and call management features, you can manage incoming calls efficiently.
Reason to Go with a Competitor
Dialpad offers a comprehensive solution for your business telecommunication needs; however, there are several reasons you may prefer one of the Dialpad alternatives. Here are some reasons you might choose to go with a Dialpad competitor instead:
- AI: While built-in AI is one of Dialpad’s strengths, you may want to consider Dialpad alternatives if AI isn’t something you’re looking for, especially if you prioritize human-centric interactions. If you’re not going to use the AI features (which you can turn off), you may prefer one of Dialpad’s competitors.
- Cost: Dialpad’s pricing isn’t the most competitive, especially for smaller companies or startups with limited budgets. If you’re on a tight budget, you’ll want to consider some of the more basic Dialpad alternatives to save money.
- Customization: If you’re looking for a solution with a high degree of customization, Dialpad may not be right for you. Dialpad does offer API access, but some of the Dialpad competitors on our list offer tons more customization so you can truly make the platform work for your business.
- Integration limitations: While Dialpad integrates with over 60 popular apps, it may not support the niche or industry-specific tools that are critical for your business. When choosing a VoIP provider, you’ll want to make sure you have access to the integrations you need. Some of the Dialpad alternatives on this list may have the integrations you need.
Top Competitors
There are tons of Dialpad alternatives on the market, so we’ve made it easier for you and put together a list of Dialpad’s top competitors to compare.
Nextiva
Out of all of the Dialpad alternatives on this list, Nextiva is our number one pick. Nextiva is a feature-rich solution for your unified communications needs. It’s geared towards small to medium businesses with a good range of advanced features that will improve your collaboration, whether you work in the office or remotely. Nextiva also has a user-friendly interface that makes it easy to adopt, no matter your technical skill level. If you want an affordable solution with tons of features, Nextiva might just be the one for you.
Pricing
- Essential: The Essential plan starts at $18.95/user/month and comes with unlimited HD voice/video calls, Microsoft and Google integrations, 24/7 live support, and both mobile and desktop apps.
- Professional: The Professional plan starts at $22.95/user/month and comes with everything in Essential plus business texting, multi-level auto attendant, video meetings with up to 40 participants, CRM integrations, and AI voicemail transcription.
- Enterprise: The Enterprise plan starts at $32.95/user/month and comes with everything in Enterprise plus unlimited audio/video recording, unlimited video meetings, single sign-on, and Microsoft Teams integration.
Features
- Omnichannel support
- Advanced call analytics and reporting
- Auto attendant
- Video meetings
- Collaboration tools
- Voicemail transcription
- One interface for customer and team communications
- Integrations with top business apps
Why Is Nextiva a Good Alternative?
Nextiva is our top pick out of all the Dialpad alternatives for a few reasons. First of all, Nextiva’s customer support is some of the best in the business. Whether you go with the Essentials plan or an upgraded plan, you get access to their live support 24/7. Nextiva also provides a 99.999% uptime guarantee, which is essentially less than 6 minutes of downtime per year. That means that you can rely on Nextiva when you need it most. Plus, with Nextiva, you get unlimited internet faxing on all levels of service. With Dialpad, you have to pay an extra fee for internet faxing. Finally, if the contact center aspect of Dialpad is what you’re looking for, Nextiva also offers contact center functionality that is easy to set up and very affordable.
Zoom
If you’re looking for a unified communication solution that’s known for its user-friendly interface, Zoom is a great option to consider. Although most people think of Zoom’s video conferencing capabilities, Zoom also offers voice calling, team chat, and real-time collaboration tools.
Pricing
- Basic: As Zoom’s only free option, the Basic tier comes with limited functionality, including meetings for up to 40 minutes with 100 participants, Whiteboard basic, Clips basic, Notes, and team chat.
- Pro: The Pro plan starts at $13.32/user/month and comes with everything in Basic, plus meetings up to 30 hours, Clips Plus, 5GB of cloud storage, and AI companion.
- Business: The Business plan starts at $18.32/user/month and comes with everything in Pro, plus up to 300 participants per meeting, unlimited Whiteboard, Scheduler, single sign-on, and more.
- Business Plus: The Business Plus plan starts at $22.49/user/month and comes with everything in Business, plus 10GB of cloud storage, Zoom Phone, translated captions, workspace reservations, and visitor management.
Features
- Unified communications with voice, video, chat, mail, and calendar
- Integration with over 2500 third-party apps
- Intuitive user interface
- Real-time collaboration tools like Notes, Whiteboard, and Clips
- Real-time transcription and translation
- Basic phone system features
- Virtual backgrounds and video filters
Why is Zoom a Good Alternative?
If you’re looking for Dialpad alternatives that focus heavily on video conferencing and collaboration, Zoom is a great option to consider. While Zoom only offers voice calling on its highest tier, its pricing is still quite affordable. Real-time collaboration tools allow you to work together during video meetings, even when you’re in different locations. And Zoom’s user-friendly interface simply can’t be beat. Plus, the sheer number of integrations Zoom offers ensures that you’ll be able to integrate with the business tools you need.
RingCentral
Of the Dialpad competitors on this list, RingCentral is one of the most popular. It’s geared towards midsize to enterprise level businesses and has one of the biggest feature offerings on the market. RingCentral isn’t quite as user friendly as Dialpad, but it does provide the ability to handle complex communication needs.
Pricing
- Core: With prices starting at $20/user/month, Core offers unlimited calling in the US and Canada, 100 toll-free minutes, multi-level auto attendant and IVR, on demand call recording, business texting, on-demand call recording, and video meetings with up to 100 participants.
- Advanced: With prices starting at $25/user/month, Advanced offers everything in Core, plus 1000 toll-free minutes, automatic call recording, over 300 integrations, custom roles and permissions, and multi-site management.
- Ultra: With prices starting at $35/user/month, Ultra offers everything in Advanced, plus 10,000 toll-free minutes, customizable business analytics with 12 months of storage, video meetings with up to 200 participants, and unlimited storage for files and recordings.
Features
- Over 300 pre-built integrations
- Unified communication with voice, video, texting, chat, and audio conferencing
- AI meeting insights and live transcriptions
- Collaborative features like whiteboards, collaborative notes, and annotations
- Advanced call management features
- Advanced analytics and reporting
Why is RingCentral a Good Alternative?
If you’re looking for a full-service collaboration and communication platform, RingCentral may be what you need. RingCentral offers both UCaaS (Unified Communications as a Service) as well as CCaaS (Contact Center as a Service) options. Plus, like Dialpad, RingCentral leans heavily on AI features, with live transcriptions, closed captioning, and video highlights and summaries.
RingCentral Alternatives and Competitors
Vonage
Vonage is another one of the Dialpad competitors on this list that provides unified communications, with voice, video, team messaging, and conference calling. Vonage is especially great if you prioritize voice calling and are looking to improve your customer engagement.
Pricing
- Mobile: With prices starting at $13.99/line/month, Mobile supports both desktop and mobile apps and comes with unlimited calling and texting, but no video conferencing.
- Premium: With prices starting at $20.99/line/month, Premium offers everything in Mobile, plus VoIP desk phone support, unlimited video meetings with up to 200 participants, team messaging, and integration with over 20 third-party apps.
- Advanced: With prices starting at $27.99/line/month, Advanced offers everything in Premium, plus on-demand call recording, visual voicemail, and call groups.
Features
- Unlimited business calling and texting
- User-friendly interface
- Access to APIs
- Guaranteed uptime of 99.999%
- Auto attendant
- Call management features like call park, call hold, call forwarding, and simultaneous ring
Why is Vonage a Good Alternative?
Vonage offers more customization options than Dialpad, with tons of access to APIs. So while Dialpad may have more pre-built integrations, Vonage can be customized to integrate with just about any program. Vonage also allows a higher number of participants in video conferences. If you’re looking for a solid provider with a focus on customer experience and voice calls, Vonage is a great option to consider.
8×8
8×8 is a VoIP and unified communications provider with an international presence. If you make a lot of voice or video calls abroad, 8×8 is a great choice to consider. Plus, like some of the other Dialpad alternatives, 8×8 also has contact center functionality.
Pricing
- X2: Pricing for X2 starts at $24/user/month. X2 comes with unlimited calling to 14 countries, HD audio and video conferencing with up to 500 participants, team chat, business texting, and Microsoft Teams integration.
- X4: Pricing for X4 starts at $44/user/month. X4 comes with everything in X2, plus unlimited calling in up to 48 countries, Frontdesk dashboard for receptionists and operators, call management features, and supervisor analytics.
Features
- Unified communications with voice, video, texting, and team chat
- Auto attendant
- Smart call routing
- Call management, call recording, and call queuing
- Meeting recording and transcripts
- File sharing
Why is 8×8 a Good Alternative?
If an international presence is what you’re looking for, 8×8 provides this, with unlimited calling in up to 48 countries. 8×8 is easy to set up and use, and provides high-quality audio and video for all of its calls. 8×8 also allows for a larger number of participants in video conferences, so if you’re hosting large web events, 8×8 is a good choice.
Google Voice
While the other Dialpad alternatives we’ve discussed are fairly comprehensive, Google Voice is a more minimalistic offering. Google Voice provides basic VoIP features and, when paired with Google Meet, video meetings.
Pricing
- Starter: With pricing starting at $10/user/month, the Starter plan is a good value for teams of up to ten. The Starter plans come with voice calling and texting in the US, Canada, and some European countries.
- Standard: With pricing starting at $20/user/month, the Standard plan works with an unlimited number of users. In addition to everything in the Starter plan, Standard comes with SIP link, multi-level auto attendants, ring groups, deskphone and ATA support, and on-demand call recording.
- Premier: With pricing starting at $30/user/month, the Premier plan comes with everything in Standard, plus advanced reporting and automatic call recording.
Features
- Unlimited calling and texting
- Integration with Google products
- Voicemail transcription
- SLA
- 24/7 support
Why is Google Voice a Good Alternative?
Many of the Dialpad competitors we’ve discussed offer unified communications with tons of features. But if you don’t need all the bells and whistles, Google Voice is a simple way to handle your business telephony needs. Google Voice works from any internet-connected device and also works with headphones in the higher tiers of service. If you already rely on many of Google’s other productivity and collaboration tools, Google Voice may be the right choice for you.
Webex
With its start in 1995, Webex has been around for a while. While Webex is primarily known for its video conferencing, it also offers VoIP service as well as contact center functionality.
Pricing
- Meet: Pricing starts at $12/license/month and comes with video meetings up to 24 hours with up to 200 participants.
- Call: Pricing starts at $15.30/license/month and comes with unlimited calling in the US and Canada, auto attendant, extensions, and advanced noise cancellation.
- Suite: Pricing starts at $22.50/license/month and combines the offerings of Call and Meet plus AI assistant, 10 GB of cloud meeting recordings, closed captions, and live polling.
Features
- User-friendly interface
- Application sharing and whiteboards
- Breakout rooms
- Real-time transcriptions
- Visual voicemail
- Call management features
Why is Cisco Webex a Good Alternative?
Webex was bought out by Cisco in 2007 and pairs well with Cisco business phone systems. If your organization already has Cisco hardware or other products, Webex might be a great solution for you. As far as Dialpad alternatives go, Webex does not offer full unified communications features, but it’s still a solid platform for small to mid-sized businesses.
GoTo Connect
Like many of the other Dialpad alternatives, GoTo Connect offers unified communications in a single platform. If you’re looking for contact center functionality, GoTo Connect also provides a dedicated solution as well as multi-channel customer engagement software.
Pricing
*GoTo Connect does not publish pricing on its website. Here is the information we were able to find about its plans.
- Phone System: This plan includes basic phone system features like auto attendants and call routing, video meetings, team chat, and integration with top business apps.
- Customer Engagement: This plan adds to the Phone System plan with more customer engagement tools like personalized outreach SMS campaigns, customer surveys, and social media integrations.
- Complete CX: The Complete CX plan adds contact center features to the phone system functionality. AI provides real-time analytics, chat analysis, and more.
- Contact Center: The Contact Center plan provides only contact center functionality with omnichannel capabilities.
Features
- Unified communications with voice, video meetings, text, and chat
- AI-powered customer engagement
- 24/7 customer support
- Ring groups, hot desking, and call handling
- Multi-site compatible on all plans
Why is GoTo Connect a Good Alternative?
If your team is remote or hybrid, GoTo Connect makes it easy to communicate and collaborate. GoTo Connect integrates especially well with Microsoft Teams. If your organization relies heavily on Teams, GoTo Connect would be a good idea to consider. Plus, GoTo Connects offers feature-rich webinar and video meeting tools.
Aircall
Aircall provides cloud-based phone systems that are geared particularly toward call centers. Aircall allows unlimited simultaneous calling, which isn’t the case for all of the Dialpad alternatives. It also provides easy call distribution setup and essential VoIP tools.
Pricing
- Essentials: With pricing starting at $30/user/month, the Essentials plan comes with unlimited calling within the US and Canada, essential phone system features like IVR and call recording, and business texting.
- Professional: With pricing starting at $50/user/month, the Professional plan comes with everything in Essentials, plus mandatory call tagging, advanced analytics and call monitoring, advanced support features, queue callback, and advanced sales features.
Features
- VoIP and business texting
- Over 100 integrations and API access
- Customizable IVR
- Real-time analytics and reporting
- Simple deployment
Why is Aircall a Good Alternative?
Aircall may seem to cost more than some of the other Dialpad alternatives, but when you consider the pricing of their contact center features, it’s clear that Aircall actually costs considerably less. Part of that is because it lacks omnichannel features, but if all you need is a solid call center solution, Aircall is a good choice.
Grasshopper
Grasshopper is a simple virtual phone system that lets you use your mobile phone to make business calls. It provides you with a business phone number that helps you keep your personal data private.
Pricing
- True Solo: Pricing starts at $14/month and includes one user, one phone number, and one extension.
- Solo Plus: Pricing starts at $25/month and includes unlimited users, one phone number, and three extensions.
- Small Business: Pricing starts at $55/month and includes unlimited users, four phone numbers, and unlimited extensions.
Features
- Business texting
- Call forwarding
- Custom greetings
- Call transfers
- Read Your Voicemail
- Instant response
Why is Grasshopper a Good Alternative?
For very small businesses and solopreneurs, Grasshopper is a great option to help you develop your professional image. It may not include all the extra features of other Dialpad alternatives, but if what you need is a simple virtual phone system, Grasshopper is an excellent choice.
OpenPhone
OpenPhone is a VoIP provider that offers a simple alternative to Dialpad. With cost-effective pricing, an easy setup process, and AI features, it’s a good product if you need a basic business phone system.
Pricing
- Starter: With pricing starting at $15/user/month, the Starter plan offers one new local or toll-free number, calling and messaging to the US and Canada, and voicemail transcripts.
- Business: With pricing starting at $23/user/month, the Business plan provides more call-handling features like group calling, custom ring orders, and call transfers.
Features
- Unlimited calling and texting in the US and Canada
- Business hours
- Contact notes
- Voicemail transcripts
- Call recording
- Phones menus
- Group messaging
Why is OpenPhone a Good Alternative?
OpenPhone is one of the simpler Dialpad alternatives on this list, but that doesn’t mean you should discount it. It offers a solid business phone system with some messaging features. With call summaries and note features, it’s easy to keep track of customer interactions. It integrates with some third-party apps, like Google, Salesforce, Hubspot, Gong, Zapier, Slack, and Webhooks. Plus, OpenPhone offers some AI features like call summaries, transcripts, and reply suggestions.
Talkdesk
Talkdesk is a cloud contact center solution that offers tons of customization options with a full suite of AI features. Of all the Dialpad competitors, Talkdesk is probably the most similar to Dialpad’s contact center solution. It’s very developer-friendly, with access to APIs, SDKs, low code, and no-code tools.
Pricing
- CX Cloud Digital Essentials: For $85/user/month, the Digital Essentials plan offers digital engagement on email, chat, SMS, and social media, real-time dashboards, and quality management.
- CX Cloud Essentials: For $85/user/month, the Essentials plan offers voice calling with IVR and call management features, plus access to APIs and other customization features.
- CX Cloud Elevate: For $115/user/month, Elevate offers everything in Essentials, plus digital engagement, quality management, screen recording, and automated notifications.
- CX Cloud Elite: For $145/user/month, Elite offers everything in Elevate, plus custom reporting, performance management, and one add-on package.
Features
- Digital engagement
- Agent dashboard
- Call management, call forwarding, and call queuing
- Click-to-call
- Predictive dialing
- CRM integrations
Why is Talkdesk a Good Alternative?
Talkdesk is a feature-rich contact center platform with omnichannel support and customizable plans. It’s easy to use and provides a 100% uptime guarantee. Like Dialpad, Talkdesk comes with tons of AI features, like AI trainer, automated assistance, contextual recommendations, and next-best options. Talkdesk also provides self-service options so your customers with simpler inquiries can take care of themselves, saving agents for more complicated matters. Talkdesk has some of the best ACD and predictive dialing on the market, so if you’re looking for Dialpad alternatives to boost your inbound and outbound calling, Talkdesk is a great consideration.
How to Find the Best Alternative for Your Business
To find the right Dialpad alternative for your business, you first need to understand what your business needs. Consider the following:
- Business size and scale: How many users will you need? What is your expected call volume?
- Features: What features are essential to your business operations? Do you need a unified communications platform or a simple virtual phone system?
- Future growth: How scalable are the Dialpad alternatives you’re considering? How much do you expect to grow in the future?
- Integrations: What third-party integrations are offered by the provider? Do they have the integrations you need?
- Budget: How big is your budget for your communication needs? Which providers fit your budget while also supporting your needs?
Once you’ve assessed all your business needs, it will be easier to compare Dialpad competitors to find the one that’s right for you. Compare pros and cons, pricing, features, integrations, scalability, security, and mobility. It’s also a good idea to consider user reviews. Platforms like G2, Trustpilot, and Capterra can give you great insights from other users.
And if you’d like more support in weighing all the Dialpad alternatives, OneStop Communications is here. We work with the nation’s top providers to handle all your business telecommunication needs. We’ll help you compare pricing and plans to find the VoIP provider that’s right for your unique business.
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