The Zoom Phone Pricing Guide including Plans & Features

Zoom Phone is a cloud-based VoIP service that offers businesses a modern and flexible communication solution. Zoom Phone pricing caters to different business needs, from small businesses to larger organizations. With features like call routing, voicemail, call recording, and integration with popular business tools, Zoom Phone helps businesses streamline communication and collaboration.

If you’re interested in learning more about Zoom Phone, read on! In this guide to Zoom Phone pricing, we’ll discuss plans, pricing, and features as well as alternatives to Zoom Phone. If you need a multi-line phone system for your business, we can help. We’re based in Atlanta but we serve all of the US including Houston, Memphis, Tampa, and more!

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Zoom Phone Plans

While you probably know Zoom for its video conferencing software, Zoom Phone is a newer offering on the market. It comes with Zoom’s characteristic user-friendliness, which makes it an attractive VoIP option for businesses in need of a simple phone system.

Zoom Phone isn’t the most feature-rich business phone system on the market, but the features it does provide are handy. Plus, for those with a higher budget, Zoom Phone integrates seamlessly with Zoom Workplace, Zoom’s unified communication platform, providing Meetings, Team Chat, and Whiteboards in addition to VoIP service.

Zoom Phone offers three plans to choose between: Metered, Unlimited, and Global Select. Here’s a breakdown of Zoom Phone pricing in each plan:

US and Canada Metered

The lowest tier of service, Zoom Phone’s Metered plan starts at $10/user/month. The plan comes with unlimited internal calls; however, all outbound calls–domestic or international–are metered. In other words, it’s a pay-as-you-go type plan. If you’re a sales team that makes a lot of outbound calls, this could be a deal-breaker. However, for small teams who mostly need a way to communicate internally, the Metered plan is an affordable option.

With the Metered plan, you get access to the One Management portal. This is a handy feature for managers and supervisors to monitor call data and manage users. Additionally, US, Canadian, and Australian phone numbers can send SMS and MMS messages to direct numbers. Plus, the plan lets you make and receive calls from multiple devices for flexible access to the VoIP service.

Some of the top features include:

Voicemail with transcription: Voicemails are automatically transcribed for quick review and can be accessed via email or the app.
Unlimited auto-attendant/IVR: An automatic system greets callers and provides a menu that directs them to the right department.
ACD call groups with call queuing: Automatic Call Distribution (ACD) is a useful feature that routes calls based on preset rules. If all lines are busy, calls are placed in a queue so that no one’s calls are missed.
Barge: Barge lets managers or supervisors barge into an ongoing call to offer assistance to the agent.
Monitor: Monitor lets supervisors listen in on calls without the customer knowing. This is particularly useful while training new agents.
Whisper: With Whisper, a manager can answer an agent’s question without the customer hearing.
Takeover: If a customer interaction escalates, Takeover lets the supervisor takeover the call.
3-Way conference calls: Add a third caller into a current call.
24/7 live chat and phone support: Zoom offers 24/7 support via live chat and phone support for customers in need of help with technical issues or questions.
Holiday and business hours routing: This feature lets you route calls based on business hours or holiday hours.
Park: Place a call on hold for someone else to pick up from another device when they’re available.
Call recording: Set up on demand or automatic call recording to review calls after the fact.
Team chat: Chat one-on-one or in groups with any Zoom user.
HD call quality: Call quality is some of the best in the industry, with crystal clear audio and noise cancellation.
Integrations: Zoom Phone integrates with some of the top business and CRM apps, including Salesforce, Slack, Microsoft, and Google.

Many of the features offered in the Metered plan–such as automatic call recording and advanced call management features–are often excluded from basic plans of other VoIP providers. However, what this plan lacks is unlimited outbound calling. Zoom charges you by the minute based on where you’re calling. You can make international calls on this plan, but again, you pay by the minute.

US and Canada Unlimited

Zoom Phone pricing for the US and Canada Unlimited plan goes up to $15/user/month. With this plan, you get everything in the Metered plan, plus unlimited domestic calling in the US and Canada. Additionally, you have the option to add-on unlimited calling in the following countries:

US
Canada
UK
Ireland
Australia
New Zealand
Austria
Denmark
France
Germany
Italy
Portugal
Spain
Sweden
Netherlands
Belgium
Switzerland
Puerto Rico
Japan

Calls to other international numbers are still metered based on the location you’re calling.

Global Select

Finally, Zoom Phone pricing for the Global Select starts at $20/user/month. This plan has everything in the Unlimited plan, plus unlimited calling in one of 40 countries, including:

Argentina
Brazil
Mexico
Hong Kong SAR
Singapore
Japan
Denmark
Finland
Germany
France
And more!

The plan also comes with a local direct dial number, which allows outside callers to directly dial an employee without going through the automated system first.

Zoom Phone Add-Ons

In addition to the features provided with subscription, Zoom Phone also offers a number of add-ons, including:

Zoom Phone Power Pack: Zoom Phone pricing for the Power Pack add on starts at $25/month. This feature provides in-depth call queue analytics and historical insights for call center teams.
Workspace Reservation: With Workspace Reservation, you can reserve a virtual Workspace ahead of time and check in via QR code.
Additional phone number: Starting at $5/month, purchase additional phone numbers, including local, toll-free, and international premium numbers.
Premier developer support: Get prioritized technical support and committed developer work hours.
Toll-free numbers: For $5/month, purchase a toll-free phone number that allows others to call you without additional charges.
Hardware as a service: Lease desk phones and headsets for a small monthly fee.
International calling: For $10/month, make unlimited international calls to more than 15 countries and regions.

Zoom Phone Alternatives

Zoom Phone pricing and its phone system features make it an affordable option for many organizations. However, it may not be the right choice for your business. Zoom’s major focus seems to be on its video meetings, which means you may need to look at alternatives to find a VoIP provider with a robust phone system that fits your needs.

There are tons of VoIP providers on the market, which can make finding the right option for your business difficult. To help you find a business phone system that works for you, we’ve put together a list of some of the top Zoom Phone alternatives.

Nextiva

Our number one alternative to Zoom Phone, Nextiva is a unified communication solution that offers voice, video, team chat, and business texting. Although pricing isn’t quite as low as Zoom Phone pricing, you do get a whole lot more value overall. One of Nextiva’s biggest strengths is how it brings all customer interactions into a single platform. In fact, Nextiva bills itself as a “Unified Customer Experience Management Platform.”

Nextiva offers 99.999% uptime, which is essentially a guarantee that you’ll have less than six minutes of downtime in a year. This is crucial for any company that relies on its VoIP service to keep the business running. Another way Nextiva stands out from the crowd is its customer service. Nextiva offers live chat, 24/7 phone support, and a support center with helpful videos, support forums, and help documentation.

Nextiva provides several tiers of service to fit the needs of various businesses.

Digital: Starting at $20/user/month, the Digital plan offers website live chat, messaging apps, social media channels, review management, and digital service helpdesk.
Core: Starting at $30/user/month, the Core plan offers everything in the Digital plan, plus inbound and outbound voice calling, business SMS, video meetings, call routing, screen sharing, and file sharing.
Engage: Starting at $40/user/month, the Engage plan offers everything in the Core plan, plus call center and queuing, toll-free number and minutes, advanced reporting, Microsoft Teams integration, and website chatbot.
Power Suite: Starting at $60/user/month, the Power Suite plan offers everything in the Engage plan, plus advanced IVR, intelligent routing, unified team interface, supervisor dashboard, and AI transcription and summaries.

Nextiva vs RingCentral

RingEx

RingEx (formerly known as RingCentral) is one of the most popular Zoom Phone alternatives, especially for larger teams with more complex needs. RingEx offers voice calling, business texting, video conferencing, and team collaboration features all in one platform. Like many other VoIP providers today, RingEx has recently added AI features, such as AI transcriptions, summaries, and insights.

Of all the Zoom Phone alternatives, RingEx probably has the most robust feature-set, with features like visual voicemail, call management, call recording, third-party integrations, and more. However, for some, the complexity can be overwhelming. Still, for teams with complicated needs, RingEx does the trick.

RingEx has three tiers of service, with prices catering to different budgets:

Core: For $9.99/user/month (when billed annually), Core offers unlimited domestic calling, IVR, business texting, AI-powered meetings with up to 100 participants, and access to APIs.
Advanced: For $25/user/month, the Advanced plan offers everything in Core, plus automatic call recording, multi-site management, 300+ third-party integrations, and advanced call monitoring and handling.
Ultra: For $35/user/month, the Ultra plan offers everything in the Advanced plan, plus customizable business analytics with 12 months of storage, AI-powered meetings with up to 200 participants, and unlimited storage for files and recordings.

Vonage

Vonage is another unified communications solution that’s a popular alternative to Zoom Phone. Although Vonage offers video, team messaging, and business texting in addition to voice calling, its call management features are where it shines. If your organization has a lot of turnover, Vonage features make training new employees simple. Pricing starts similarly to Zoom phone pricing, but offers unlimited voice calls in the basic plan.

Vonage offers three tiered plans:

Mobile: Starting at $13.99/user/month, the Mobile plan comes with desktop and mobile voice calls, unlimited domestic calling, business texting, and voicemail.
Premium: Starting at $20.99/user/month, the Premium plan comes with everything in the Mobile plan, plus deskphone support, unlimited video meetings with up to 200 participants, team messaging, third-party integrations, and single sign-on.
Advanced: Starting at $27.99/user/month, the Advanced plan comes with everything in the Premium plan, plus on-demand call recording, visual voicemail, and call groups.

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Google Voice

Google Voice is a virtual phone system that integrates seamlessly with the Google ecosystem. Although it’s the simplest alternative to Zoom Phone, Google Voice offers a reliable solution for those in need of inbound and outbound calling. Google Voice works on desktops, mobile devices, and VoIP phones, giving you the flexibility to communicate from wherever you have an internet connection.

Google Voice pricing is very similar to Zoom Phone pricing. However, one important thing to note is that Google Voice is only for Google Workspace users. Google Voice offers three tiers of service:

Starter: For $10/user/month, the Starter plan offers unlimited domestic calling for up to 10 users, business texting in the US, voicemail transcription, 24/7 support, and call forwarding.
Standard: For $20/user/month, the Standard plan comes with everything in the Starter plan, plus an unlimited number of users, multi-level auto attendant, ring groups, desk phone support, and on-demand call recording.
Premier: For $30/user/month, the Premier plan comes with everything in the Standard plan, plus automatic call recording, and advanced reporting by BigQuery.

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Top Zoom Phone Features vs Top Nextiva Features

When considering providers, it’s important to look at more than just pricing. Although VoIP providers share a lot in common, each has its own unique features that may or may not work for what your business needs. Here’s a comparison of some of Zoom’s top features vs some of Nextiva’s top features.

Zoom Phone Top Features:

Direct dial numbers: For employees who work directly with clients, direct dial numbers make a huge difference. Customers can contact the agent they’ve been working with directly without having to wade through the menu system.
Unlimited regional calling: Businesses on the Global Select plan can make unlimited regional calling in one of 40 countries. This is especially useful if your organization makes a lot of international calls.
Zoom integration: If you’re already using Zoom Meetings or Zoom Workspace, Zoom Phone’s integration is seamless. For example, it’s easy to switch from audio calls to video meetings with only the click of a button.
Advanced call handling: Zoom Phone offers a lot of call advanced handling features, such as call monitoring, call barge, and call whispering.
Contact center features: Even the most basic plan offers call center features like Automatic Call Distribution (ACD), auto-attendant, and IVR.

Nextiva:

Unlimited voice calls: Unlike Zoom Phone, Nextiva offers unlimited voice and video calling in the US and Canada on its lowest tier of service. No need to upgrade to make outbound calls.
Unlimited video meetings: Nextiva offers unlimited video meetings with up to 250 participants on the Core plan and higher. This is particularly great if your organization hosts a lot of large, virtual meetings.
Business texting: Send or receive business texts from customers from within the Nextiva app.
Collaboration and communication features: Nextiva provides a robust set of both collaboration and communication features, like a shared calendar, file sharing, and team chat in addition to its phone system. With all these features, you could forgo expensive subscriptions like Slack, Zoom, and Google Calendar.
Uptime: With an uptime of 99.999%, Nextiva is almost never down. You can count on Nextiva to keep your business running when you need it most.

How to Determine Which is Best for Your Business

Choosing the right VoIP provider for your business can be difficult. There are a lot of options on the market, but how do you find one that fits your budget and handles all your communication needs? Here’s a list of steps to take to determine which provider is best for your business:

Define your business needs: How many users will need access to the phone system? Will your team make a lot of outbound calls, or just internal calls? Do you make regular international calls? What business app integrations are essential for your productivity? Do your employees work remotely or in multiple locations?
Identify must-have features: Look for core VoIP features like call forwarding, voicemail, call recording, auto attendants and IVR. Consider whether or not you need additional tools, such as AI-driven insights, analytics, video conferencing, or team messaging. Make sure the service can grow with your business. Do they offer tiered pricing plans to add more users or features later?
Evaluate call quality and reliability: Check reviews and ask for information on the provider’s uptime and reliability, especially if they offer a Service Level Agreement (SLA). Research the quality of VoIP calls, especially if your team works remotely or internationally. Looks for features like HD voice. Some providers offer free trials so you can test the call quality yourself.
Assess pricing: Look at pricing tiers and what comes with each plan. Consider cost per user, monthly or annual billing options, and any setup fees. Are there any hidden costs? Some providers charge add-on fees for international calling, call recording, or priority customer support.
Check customer support and reviews: What is the quality of the customer support? Look for 24/7 support, live chat, and robust help documentation. (Hint: Nextiva offers some of the best customer support on the market). Read reviews on websites like Trustpilot or Capterra to get a full picture of how businesses like yours use the service.

If you still need help finding a VoIP provider, OneStop Communications can help. We’ll provide quotes for multiple providers and plans so you can compare pricing and determine the right provider for you. We work with the top providers in the country and can help you with all your business telecom needs.

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