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The Benefits of VoIP: Advantages and Disadvantages
In the past decade, major changes to the way people communicate have caused a steep decline in landline usage. In fact, the benefits of VoIP give..
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The Call Center Tools Guide: Which Features Are Essential?
As the frontline of a business, a call center can make a huge difference in how satisfied your customers are. Finding the right call center tools..
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What Is a SIP Phone and What Are the Benefits?
If you’ve been shopping around for business telecom solutions, chances are you’ve seen the term “SIP phone.” But what is a SIP phone? And what benefits..
Continue ReadingThe Best US Virtual Phone Number Providers
Gone are the days when you need a physical location and a copper wire to set up a phone number. With Voice over Internet Protocol (VoIP),..
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What Is Response Bias?
What is response bias and how can you avoid it? That’s an incredibly important thing for research businesses to know. Response bias refers to a type..
Continue ReadingThe On Premise vs Cloud Software Guide: Which is Better?
Because cloud technology has transformed the way we do business, many businesses have transitioned away from on premise to cloud software. If you’re looking for new..
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The Best Softphones for Businesses
With recent advances in telecommunications, businesses have more flexible options to meet their needs. Softphones for businesses give you the ability to communicate with your customer..
Continue ReadingThe Best Automatic Call Distribution Software Options
Whether your call center is large or small, finding the right automatic call distribution software will make all the difference. From improved efficiency to better first..
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How to Call China from the US
With the world’s second-largest consumer market, China is an appealing place for many companies to do business. Whether you’re looking to expand into the Chinese market..
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The Best Call Center Solutions for Small Business
Between the costs of hardware and setup, a call center may seem unattainable right now for your small business. However, there are actually a variety of..
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