Zoom Phone is a cloud-based VoIP service that offers businesses a modern and flexible communication solution. Zoom Phone pricing caters to different business needs, from small..
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Multi-line phone systems allow your business to take multiple phone calls at a time. This is a must for all types of businesses that manage a..
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If you’re looking to improve the performance of your call center, call center analytics may just be the thing you’re looking for. By measuring KPIs (Key..
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In a not-so-distant past, POTS lines ruled the world, connecting people locally as well as globally. POTS lines were the gold standard of business telephone systems..
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IVR systems are so widely used that you’ve most certainly interacted with one, even if you aren’t familiar with the term. But what does IVR mean?..
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If you’ve been shopping around for business telecom solutions, chances are you’ve seen the term “SIP phone.” But what is a SIP phone? And what benefits..
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With recent advances in telecommunications, businesses have more flexible options to meet their needs. Softphones for businesses give you the ability to communicate with your customer..
Continue ReadingWhether your call center is large or small, finding the right automatic call distribution software will make all the difference. From improved efficiency to better first..
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Between the costs of hardware and setup, a call center may seem unattainable right now for your small business. However, there are actually a variety of..
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In the past, companies were outsourcing call centers. However, in recent years, things have been trending the other way. With cloud technology, companies have access to..
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