The Dialpad vs RingCentral Guide: Which Is Better For Your Business?

Dialpad and RingCentral are two prominent players in the world of business phone systems. But when comparing DialPad vs RingCentral, which is better for your business? Both offer VoIP-based calling and a unified communications platform, along with a robust set of features that can revolutionize the way your organization connects, collaborates, and communicates. If you’re looking to enhance efficiency and streamline your communication infrastructure, the choice between Dialpad and RingCentral is an important one. 

In this post, we’ll take a detailed look at how RingCentral vs Dialpad compare, including how they’re the same, how they’re different, what features they offer, and pros and cons of each platform. By the end, you should have a firm understanding of which provider will work better for your business. While we’re based in Atlanta, we serve the entire US from Los Angeles to Memphis down to Miami. Click the button below to get a free quote or call us at 866-594-9166.

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Dialpad vs RingCentral: How They’re the Same

When comparing RingCentral vs Dialpad, it’s evident that these two platforms have a lot in common. Both are cloud-based communication and collaboration platforms that empower businesses to work anywhere they have an internet connection. Beyond this, here are some other ways Dialpad and RingCentral are the same:

• VoIP Capabilities: Dialpad and RingCentral use VoIP (Voice over Internet Protocol) technology to enable voice calls over the internet. This costs you much less than traditional business phone systems that rely on physical infrastructure. Plus, VoIP makes it so you’re not tied to the desk. As long as you have an internet connection, you can make phone calls and conduct business wherever you are. 
• Unified communications: Gone are the days when your business phone system only supplies voice calls. Both Dialpad and RingCentral, along with many other top VoIP providers, offer unified communications. This means that, along with voice calls, you can chat, video conference, and collaborate all in one place. Both providers help you consolidate all your communication tools into a single platform. 
• Integration with Business Apps: Both RingCentral and Dialpad offer integrations with CRM systems, productivity tools, and other popular business software. Integrating your VoIP system with business apps you use regularly is super convenient and can help employees in your organization work more efficiently. 
• Scalability: Both platforms are designed to scale with your business needs. With the click of your mouse, you can add or take away users and features without big changes to your infrastructure. 
• Collaboration features: Both RingCentral and Dialpad provide features that enable better collaboration among team members, like file sharing, screen sharing, and team messaging. 
• Analytics and reporting: Both platforms provide analytics and reporting features that allow your organization to track and analyze important communication data, like call volume, duration, and user activity. 

Differences

While Dialpad and RingCentral have a lot in common, they also have some differences. For starters, Dialpad has a slightly lower starting price. When paying annually, Dialpad’s lowest tier starts at just $15/user/month. On the other hand, RingCentral’s lowest tier starts at $20/user/month when paid annually. 

Here are some other key differences between the two platforms:

• Integration capabilities: While both platforms offer integration with top business applications, RingCentral offers a much more robust set than Dialpad. Dialpad has 60+ integrations to RingCentrals 330+. 
• User Interface: Dialpad is known for its clean and intuitive interface, while RingCentral’s interface is comprehensive. This can make RingCentral harder to learn, but it also gives customers a high level of customization and control. 
• Customer support: RingCentral provides 24/7 customer support, with various channels of communication, like voice calls and live chat. Dialpad offers 24-hour phone support Monday through Friday, but only to the top two tiers of service. Dialpad also provides live chat and a knowledge center for additional help. 

When Dialpad Works Better

When it comes to Dialpad vs RingCentral, both are great platforms. However, Dialpad may work better for some organizations based on several factors. Here are some scenarios when Dialpad may be a better fit: 

• Small to Medium-sized Businesses (SMBs): Many of Dialpad’s customers are SMBs. Dialpad has a transparent and straightforward pricing structure that is affordable. Plus, it provides essential communication tools without unnecessary complexity. 
• Need for simplicity: Dialpad has a clean and intuitive interface that’s easy to learn. If your organization values simplicity and ease of use, especially for users who aren’t tech-savvy, Dialpad’s straightforward design might be what you need. 
• Startups and tech-centric companies: Dialpad prioritizes innovation, which may resonate well with startups and tech-centric companies. Because Dialpad is built on the Google Cloud Platform, it can release new features weekly, rather than every quarter. As far as AI goes, Dialpad has some of the most advanced AI features on the market, with natural language processing and sentiment analysis. 

When RingCentral Works Better 

Here are some situations where RingCentral may work better for you than Dialpad: 

• Large enterprises: RingCentral has a ton of features and integrations, making it a great solution for companies with complex communication needs. You can customize your service for different departments and locations to ensure you’re getting exactly the features you need. 
• Global operations: If you have an international presence, RingCentral’s global reach and support may make it a preferred choice. RingCentral offers solutions that can facilitate communication across borders and time zones. 
• Need for comprehensive unified communication: If your organization is looking for a comprehensive unified communications platform that integrates voice, video, messaging, and collaboration features, you may find RingCentral to be the right fit. 

 

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Pros of Dialpad

Dialpad is a great solution for companies looking for a way to communicate better in the workplace. Here are some of the top pros of Dialpad: 

• User-friendly interface: Dialpad’s clean and intuitive interface makes it user-friendly for both new and experienced users. 
• Cost-effective: With prices starting at $15/user/month, Dialpad offers a cost-effective solution for SMBs and startups. 
• Unified communication: Unlike traditional business phone systems, Dialpad offers video conferencing and messaging in addition to voice calling. 
• Integrations: Dialpad offers integrations with top business applications, such as Salesforce, Google Workspace, and Microsoft 365. 
• Mobile accessibility: With dedicated mobile apps, Dialpad lets you stay connected and access all your communication tools on the go. 
• Scalability: Dialpad is designed to scale with your business needs. Whether you need to add or take away a user, Dialpad makes scaling up or down easy. 
• AI: Dialpad offers extensive AI features, even on its most basic tier. 

Pros of RingCentral

RingCentral is a widely used unified communications platform that can help your business communicate and collaborate more effectively. Here are some of the top pros of RingCentral: 

• Comprehensive feature set: RingCentral offers a wide range of communication and collaboration tools, including voice, video conferencing, team messaging, and integrations with popular business applications. 
• Scalability: RingCentral is easy to scale and can accommodate the needs of businesses both small and large. 
• Integrations: RingCentral provides an extensive set of integrations with over 330 third-party business applications, like Salesforce and Zendesk. 
• Mobile accessibility: With dedicated mobile apps, RingCentral enables you and your team to stay connected whether you’re at home, in the office, or on the go. 
• Unified communication: The platform facilitates unified communication by bringing together various communication channels so that your team can collaborate seamlessly. 
• Customization: RingCentral provides options for customization, allowing your organization to tailor the platform to your specific needs. 

Cons of Dialpad

Dialpad is a great platform that can take your business to the next level. However, as with any business, it does have some drawbacks. Here are some of the cons of Dialpad: 

• Feature set limitations: Dialpad offers a robust set of communication tools. However, when comparing it to other platforms (including RingCentral), it lacks certain advanced features, such as call monitoring.
• Difficulty of advanced features: While Dialpad is a generally user-friendly platform, some of its advanced settings require a lot of technical knowledge to make use of. 
• AI feature add-ons: While even the most basic tier of Dialpad offers AI features, some AI features come with an added cost. 
• Limited customization: Compared to other platforms, Dialpad has limited options for customization, which can be a drawback if your business has specific, unique requirements. 
• Customer support: While Dialpad does offer customer support on various channels, you can only access phone support on the top two tiers. 

Cons of RingCentral

RingCentral offers tons of features and integrations, making it a popular choice, especially for larger enterprises. However, RingCentral does have some drawbacks. Here are some of the cons of RingCentral: 

• Cost: RingCentral’s pricing is higher than Dialpad and other UCaaS platforms. For smaller businesses with budget constraints, this can be a major drawback. 
• Learning curve: RingCentral has an extensive feature set, which is great for organizations with complex needs. However, because the platform can do so much, sometimes there’s a major learning curve, especially for users who are not accustomed to unified communications. 
• Complex interface: RingCentral’s user interface is more complex than Dialpad’s interface. It has a lot of features integrated into one platform, but this can make it harder for some users to learn. 

 

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Features

When it comes to Dialpad vs RingCentral features, each platform has slightly different offerings. RingCentral offers a huge variety of features, especially in the higher tiers. Some of RingCentral’s notable features include: 

• Unlimited domestic calls
• Voicemail transcription
• IVR and multi-level auto attendant 
• HD voice and AI noise cancellation
• End-to-end encryptions
• Call queues
• Call recording 
• Call monitoring features like call barge and call whisper
• Over 300 integrations with top business applications, like Salesforce, Slack, Google, and more
• 99.999% uptime 
• Team messaging and file sharing
• Audio conferencing
• HD video
• Video conferencing with whiteboards, breakout rooms, and more
• Internet fax
• File sharing
• Analytics and reporting with call log reports, real-time quality-of-service analytics, and more
• Developer platform and access to APIs
• Business SMS and MMS

Some of Dialpad’s most notable features include:

• Unlimited domestic calls
• Voicemail transcription
• HD voice
• Multi-level auto attendant
• Internet fax
• Call recording
• Automatic spam detection
• Custom call routing, hold queues, call forwarding, and ring groups
• Switch calls between devices
• Team messaging, SMS, MMS, and file sharing
• Video meetings with whiteboards, virtual backgrounds, screen sharing, and video recording
• Open APIs and webhooks 
• Real-time analytics and reporting
• Real-time call transcriptions
• 99.999% uptime

When comparing RingCentral vs Dialpad, RingCentral has a higher number of features and add-ons for more customization of the service you need. Plus, RingCentral has a more robust set of call management features. On the other hand, Dialpad is a simpler platform that is less complex, but it still has a good offering of communication and collaboration features. 

Alternatives to Consider

Dialpad and RingCentral are some of the leading VoIP providers on the market. Both offer UCaaS (Unified Communications as a Service) and an extensive set of advanced communication and collaboration features. However, after comparing Dialpad vs RingCentral, you may find that neither is the perfect fit for you. Here are some alternatives you may want to consider: 

• Nextiva: Our number one alternative to consider is Nextiva. Nextiva offers VoIP service on a unified communications platform with an extensive set of advanced features. With call management, collaboration tools, integrations, and more, Nextiva is a great VoIP provider for businesses of all sizes. 
• Vonage: Another great alternative to RingCentral and Dialpad, Vonage offers businesses large and small options to customize plans tailored to their needs. With around 20 business app integrations and some collaboration features, Vonage is a great choice for those looking for a straightforward communication solution.  
• Grasshopper: Grasshopper is a great solution for startups and smaller teams who need a simple way to communicate. Prices are straightforward, and essential features like video conferencing and team chat allow you to collaborate efficiently. 

 

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Dialpad vs RingCentral Conclusion

Because both platforms have so many strengths, there is no clear winner when it comes to Dialpad vs RingCentral. Dialpad is a great choice for smaller businesses and teams that prioritize innovation and cutting-edge technology. RingCentral works well for large enterprises with complicated communication needs. 

If you need help deciding between RingCentral vs Dialpad or finding another VoIP provider, OneStop Communications can help. We’ll compare pricing and plans of top providers, like Vonage, Nextiva, and more, to help you find the right provider to handle your business communication needs. 

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