How Much Is a Business Internet Phone?

Finding the right business internet phone for your company will help you seamlessly integrate voice and data services and run your organization more efficiently. In today’s digital world, communication is the cornerstone of success for any business. Whether it’s connecting with clients, coordinating with team members, or resolving customer queries, having a reliable and efficient communication system is essential. 

How much a business internet phone will cost depends on a number of factors, including the size of your business and the features you need. Whether you need all the features or a simple plan, we’ll break down some of the factors and considerations that go into pricing for a business phone line. 

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What Is PTSN?

Business Phone Line

The cost of a business phone line can vary depending on several factors. Perhaps the biggest is whether you opt for a traditional landline or a business internet phone plan. Traditional landlines typically involve higher upfront installation costs and monthly charges. Scaling up is expensive with new hardware and new lines to install. Plus, the cost of long-distance and international calls is typically pricey.  

Business internet phone lines use Voice over Internet Protocol (VoIP) technology to lower the costs for your business. VoIP plans are much cheaper than traditional phone lines. Voice calls are placed over the internet, meaning you can consolidate voice and data on the same line. And with VoIP, there’s no need for a big, upfront capital expenditure. You can place business calls on any internet capable device, so long as you have internet access. Additionally, business internet phone plans usually charge much less for long-distance and international calls. 

Best Business Phones

There are a lot of business phone providers to choose from. Every business phone provider offers a range of features, so it’s always a good idea to shop around for the best provider for your unique business. Here are some of the best business internet phone providers available: 

• Nextiva: Nextiva offers a robust suite of cloud-based communication and collaboration solutions, including business phone services. They provide a range of features such as auto-attendant, call routing, voicemail-to-email, and CRM integration. And with some of the most robust analytics on the market, Nextiva has the tools to help your business succeed. 
• RingCentral: RingCentral is a leading provider of business phone services. Their platform, RingCentral MVP, offers unified communications that help you better collaborate and communicate with your team. With the ability to configure your phone system to your needs, RingCentral is a great option for businesses small and large.
• Vonage Business: Vonage Business is known for its reliable and scalable VoIP solutions. They provide a variety of business phone plans with features like virtual receptionist, call forwarding, and mobile integration. And with an intuitive interface, Vonage Business helps your team collaborate seamlessly from inception. 
• Zoom Phone: If you’re looking for an advanced, phone-only system, Zoom Phone may be just what you need. Zoom Phone comes with a vast number of calling features, like call queues, ring groups, call distribution, IVR, call recording, and flipping between calls. Plus, for access to more features, you can bundle Zoom Phone with Zoom One (their collaboration platform).
• 8×8: 8×8 offers a range of business phone services, including voice, video, team messaging, and collaboration tools. Their features include auto-attendant, call recording, analytics, and more. 8×8 is especially geared toward a positive customer experience and is great for businesses of all sizes.  

Pricing Considerations

When it comes to the cost of a business internet phone, there isn’t really a one-size fits all answer. There are a number of factors that will affect the price of your business phone line. Here are some of those pricing considerations: 

• Organization size: Most business phone service plans charge a monthly fee per user per month. So if you have 100 employees, you’ll pay more than if you only have 10 employees. 
• Number of locations: Another pricing consideration is the number of locations. Some plans will charge a fee per location to install your business phone line. 
• Features: In general, the more features you need, the more per user per month you’ll pay. Most business internet phone plans offer tiers of service. The higher tiers have more advanced features in addition to the base features. 
• Hard phones: One of the benefits of a business internet phone line is the flexibility to make and receive calls on any internet capable device without purchasing a physical phone. However, for some companies, hard phones are necessary. Depending on the provider you opt for, you may be able to rent or purchase hard phones along with your service. Internet phones range from the economical basic phones to the more expensive feature-rich phones. 

 

What Is ISDN?

Cost Per Users

One thing you’ll want to consider before signing up for a business phone line is how much the phone system will cost per user. Doing this analysis can help you find a service provider that fits your budget. To determine the cost per user for a phone system, you need to consider the following factors:

• Monthly service fee: Identify the monthly fee charged per user by the provider.
• Add-on features: Determine the cost of additional features or functionalities. 
• Equipment costs: Another cost to consider is the price of purchasing or leasing IP phones. 
• Setup and activation fees: Check if there are any one-time setup or activation fees associated with implementing your business phone line. These fees can vary depending on the provider and should be considered in your cost analysis. 
• Calling rates: Evaluate the calling rates for local, long-distance, and international calls. With your company’s typical calling patterns in mind, estimate the potential associated costs. 

With all this information gathered, you can calculate the cost per user by adding up all these fees and dividing by the total number of users. So if the total cost is $9,000 and you have 30 employees, you’re looking at a cost per user of $300. 

Business Phone System Types

The type of business phone system you opt for can impact the cost per users. There are several different types of business phone systems, each with its own characteristics and benefits. Here are some of the most common types of business phone systems: 

• Traditional landline phone systems: Traditional landline phone systems use copper wiring to transmit voice signals over physical telephone lines. They require on-site hardware, such as Private Branch Exchange (PBX) equipment, and may involve long-term contracts with a local telephone company. 
• PBX Systems: PBX systems are on-premise phone systems that are owned and operated by the business itself. They use physical hardware, including PBX servers, to manage calls internally within the organization. PBX systems can support multiple extensions, allowing for internal calling, call transfers, and basic call management features.
• Hosted VoIP Systems: Hosted VoIP systems are hosted by a third-party provider. They utilize the internet to transmit calls and offer a wide range of features and flexibility. With hosted VoIP, businesses don’t need to invest in on-site equipment as everything is managed and maintained by the provider. These systems are highly scalable, making them suitable for businesses of all sizes. 
• Virtual phone systems: Virtual phone systems are cloud-based phone systems designed for small businesses, entrepreneurs, or remote teams. They typically do not require any hardware installation and provide features such as call forwarding, voicemail, and automated attendants. Virtual phone systems are similar to hosted VoIP systems, but typically have fewer features.

 

What Is Jitter?

Cheapest Business Phone

A business internet phone line can be expensive. It may be tempting to cut your costs by opting for the cheapest business phone possible. There are ways to save money, but in general, if the pricing seems too good to be true, there’s a reason for it. Here are a couple things to watch out for when choosing a provider: 

• Customer service: Some companies are able to offer your dirt-cheap pricing by providing chatbots in place of a customer service department where you can get help from an actual human. 
• Basic features: Many times, the cheapest business phone lines come only with the most basic of features, leaving off features that other providers include. 

Popular Business Phone Line Features

Business phone lines offer a wide range of features to enhance communication and productivity within your organization. The exact features you need will depend on your industry, company size, and the individual needs of your business. Here are some of the most popular features found in business phone lines: 

• Auto-attendant: An auto-attendant greets callers and provides them with menu options to direct their calls to the appropriate department or extension. This helps incoming calls get to the right place and reduces the need for a receptionist. 
• Call forwarding: Call forwarding allows users to redirect incoming calls to another phone or device. This feature ensures that calls can be answered even when employees are away from their desks or out of the office. 
• Voicemail transcription: Some providers offer voicemail transcription, which transcribes the voicemail into text and emails the messages to your inbox. This can help you catch up on missed calls much more effectively. 
• Call recording: Call recording is valuable for businesses that require documentation or quality assurance. It allows users to record phone conversations for later review, training purposes, compliance, or dispute resolution. 
• Conferencing: Conference calling enables multiple participants to join a call simultaneously. Businesses often use this feature for team or client meetings. 
• Call queuing: Call queuing helps manage high call volumes by placing incoming calls in a queue until an agent becomes available. It ensures that callers are not left waiting in silence by playing hold music or announcements.
• Call analytics: Call analytics and reporting features provide insight into call volumes, call duration, peak call times, and other call-related data. This information helps businesses track performance and optimize staffing. 
• CRM integrations: Integration with Customer Relationship Management (CRM) software allows businesses to streamline workflows and improve customer service. It enables automatic call logging, customer data synchronization, and screen pop-ups displaying caller information during incoming calls.  

Total Cost for Business Phone Line

So how much is a business internet phone? To get the total cost for your business phone line, you’ll need to add up all of your costs associated with the phone system. Some of those costs include the monthly fee per user for your phone service, the cost of equipment, the cost of add-on features, and the cost of your hardware. 

If you’re a small business, you may be paying around $200 per user on your business phone line. With 10 employees, we can calculate the total cost as such: 10 x $200 = $2000. 

Need help finding the right business internet phone line for your business? OneStop Communications can help. We work with the nation’s best business phone providers, such as Nextiva, Vonage, and more! We’ll help you calculate the costs of a business phone system and find the right business internet phone plan for your company. Get help with your telecom services today!

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