The Nextiva Vs RingCentral Guide: Cost and Differences

When it comes to choosing the right Voice over Internet Protocol, or VoIP, provider for your business, you may find yourself considering Nextiva vs RingCentral. Both platforms offer advanced features that will help you communicate more efficiently, so it might be hard to decide which one is right for you. 

In this guide, we’ll compare the pros and cons, costs, and features of Nextiva vs RingCentral. By the end, you should have a pretty good idea of which provider is best for your unique business. If you’re looking for a VoIP provider for your business, we can help! Click the button below to request a call or just call us at 866-594-9166.

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Nextiva Pros and Cons

Nextiva is one of the top VoIP providers for good reason. With a number of advanced features and an intuitive user interface, Nextiva has a lot of pros. Of course, no platform is perfect, and there are a few downsides to Nextiva’s service. Here are some of the top pros and cons of VoIP service from Nextiva: 

Pros: 

• Features: Nextiva offers a comprehensive suite of communication tools, including VoIP, video conferencing, team messaging, SMS, collaboration features, voicemail, social media, and internet fax. 
• User-friendly interface: Users often find Nextiva’s interface to be intuitive and user-friendly, making it accessible to individuals with varying levels of technical expertise. 
• Scalability: Nextiva is scalable and can accommodate the needs of both small businesses and larger enterprises. This gives you flexibility as your business grows. With a few clicks of the mouse you can add or take away lines so that you’re paying only for what you need. 
• Third-party integration: Nextiva offers a number of third-party integrations with popular business applications, such as Salesforce or Microsoft Dynamics. These integrations enhance the overall productivity of your team by connecting communication tools with other business systems. One thing to note is that the availability of the integrations depends on the tier of service you’re subscribed to. 
• Reliability: Nextiva is known for providing reliable cloud-based communication services. With 99.999% uptime, you can depend on Nextiva for your critical communication needs. 
• Customer support: Nextiva has received thousands of positive reviews for its customer support. They offer support through various channels, including phone and online chat, and have won awards for their service. 
• Affordable plans: Nextiva offers plans starting at just $17.95 per month, making it an excellent choice for businesses who need a cost-effective solution. 

Cons: 

• Limited international reach: Nextiva’s services are more U.S.-centric, which might not suit businesses who need extensive international coverage. 
• Fewer integration options: When comparing Nextiva vs RingCentral, Nextiva offers fewer third-party integrations. 
• Learning curve for advanced features: While the basic features are very user-friendly, some users find a learning curve associated with more advanced features and settings.

Nextiva Features for Business

VoIP is more than just a replacement for traditional telephone service. With VoIP from Nextiva, you get a number of advanced features that can help your business communication and improve efficiency. Here are some of the key Nextiva features for business: 

• VoIP phone service: As one of the essential features of Nextiva, VoIP phone service lets you make and receive calls over the internet. This includes features like call waiting, call forwarding, and business voicemail. Plus, you get unlimited calling in the US and Canada. 
• Auto attendant: Nextiva’s Auto Attendant features lets you create custom greetings and automate call routing for improved efficiency of call handling. 
• Unified communications: Nextiva offers more than just voice. It’s a unified communications platform that integrates voice, video, messaging, and collaboration tools into a single platform. 
• Video conferencing: Nextiva includes video conferencing capabilities, which allows your teams to conduct virtual meetings, share files, and collaborate on projects in a centralized platform. Up to 250 participants can attend per meeting. 
• Collaboration tools: Nextiva provides collaboration tools that facilitate teamwork, including file sharing, document collaboration, and project management features. 
• Call management: Nextiva offers advanced call management features, like call routing, call queuing, call groups, and call flip (which lets you switch the call from your desk phone to a mobile phone).
• CRM integration: In the Professional and Enterprise tiers of service, Nextiva integrates with a number of popular CRM software, including Salesforce, Zoho, HubSpot, Oracle Sales Cloud, and Microsoft Dynamics. It also integrates with help desk applications, like ZenDesk, as well as some productivity applications.
• Mobile app: Nextiva’s mobile app enables you to stay connected and access communication tools while on the go. 
• Analytics and reporting: Businesses can use Nextiva’s advanced analytics and reporting tools to gain insights into communication patterns, call performance, and other relevant metrics to make informed decisions. 
• Internet fax: Nextiva offers online faxing for all tiers of service, which allows businesses to send and receive faxes over the internet. 
• Voicemail-to-email: In the Professional plan and higher, Nextiva offers voicemail transcription. This feature converts voicemails to text that is then sent to the user’s email inbox. 
• International calling: For businesses who need to make calls abroad, Nextiva offers international calling with rates as low as $.01/minute. 

 

Nextiva VoIP Service

RingCentral Pros and Cons

Now that we’ve done a deep dive on Nextiva’s numerous advantages and features, let’s take a look at RingCentral and see how it compares. RingCentral has an extensive global reach and a number of advantages. Just like Nextiva, it also has some disadvantages that are important to point out. Here are some of the top RingCentral pros and cons: 

Pros: 

• Comprehensive communication suite: Like Nextiva, RingCentral provides a comprehensive suite of communication and collaboration tools, including VoIP, video conferencing, team messaging, SMS, online fax, and voicemail. 
• Robust set of features: RingCentral has an extensive range of features, from advanced call handling to call management and more.
• User-friendly interface: RingCentral’s intuitive interface is known for being user-friendly for users with varying levels of technical expertise. 
• Scalability: RingCentral is scalable, catering to the communication needs of businesses of various sizes. Adding or subtracting users is easy, allowing your business to grow and change without the need for switching platforms. 
• Extensive integrations: RingCentral offers a wide range of third-party integrations, which allows users to seamlessly connect communication tools with other business systems. 
• Mobile app: RingCentral provides a robust mobile app that lets you stay connected on the go. The mobile ape is feature-rich, providing a similar experience to the desktop version. 
• Reliability: RingCentral is known for its reliability in providing cloud-based communication services. Like Nextiva, RingCentral has an uptime of 99.999%. 
• Customer support: RingCentral offers 24/7 customer support through multiple channels, including phone and online chat. 
• International reach: RingCentral has a global reach that is unmatched, with a presence in countries around the world. 

Cons: 

• Pricing: RingCentral’s pricing tends to be on the higher side, especially for businesses with larger teams or advanced feature requirements. 
• Learning curve for advanced features: While the basic features are user-friendly, there is a learning curve for some of the more advanced features and settings.
• Advanced analytics: Some users have found the advanced analytics features to be overly complex, requiring a deeper understanding to fully utilize. 

RingCentral Features for Business

Just like Nextiva, RingCentral offers a robust set of features for business communications. These features go beyond just voice calling. Here are some of the most notable RingCentral features for business: 

• VoIP phone service: Like Nextiva, RingCentral offers unlimited calling across the US and Canada. VoIP service lets you make and receive phone calls using your internet connection rather than a traditional telephone wire. 
• IVR (Interactive Voice Response): IVR from RingCentral helps you manage incoming phone calls. With IVR, you can set up a custom menu that helps funnel callers to the right department. 
• Unified communications: As an all-in-one communication platform, RingCentral offers voice, video, messaging, SMS, and conferencing. One notable absence compared to Nextiva is that RingCentral does not offer social media messaging. 
• Rich integrations: RingCentral integrates with over 200 business applications. Some of the most notable include Salesforce, Google Workspace, Microsoft Teams, Nuclei SMS Archiving, Microsoft Dynamics, Hubspot, Zoho, and more. 
• Advanced analytics: RingCentral offers in-depth insights that help you make data-driven decisions.
• Video conferencing: RingCentral’s video conferencing tools are advanced, supporting large meetings with high-quality video and audio and up to 100 participants per meeting.  
• Team messaging: RingCentral’s platform includes an integrated team messaging feature, which enhances internal communication, whether team members are working in office or remotely. 
• Internet fax: On the Advanced and Ultra plans, RingCentral offers online faxing. Unfortunately, the Core plan does not come with this feature. 
• Advanced call management: Some of the advanced call management features offered by RingCentral include call forwarding, call recording, call monitoring and handling, and call routing. 
• Voicemail-to-email: RingCentral transcribes voicemails and delivers them straight to your email inbox. 
• International calling: For an additional charge, customers can make international calls. International plans start at $29.99/user/month with a limit of 3000 minutes and up to 10 countries. 

 

Google Voice vs RingCentral

Nextiva vs RingCentral: Call Pop

One of the features unique to Nextiva is Call Pop. When a customer calls, a popup brings up important customer information, including their name and contact information, last interaction, experience score, survey responses, and account value. 

RingCentral, on the other hand, does not have this feature. The closest thing RingCentral does have is basic caller ID when customers call. 

Nextiva vs RingCentral: Customer Support

Technical issues on your phone system can stop your business in its tracks. That’s why it’s so important to have customer support you can rely on. Both Nextiva and RingCentral provide 24/7 customer support via multiple communication channels. But how do they compare?

According to ratings on G2, Nextiva’s customer support is superior. With a score of 9.0 by over 2,737 customers, Nextiva outperforms RingCentral, which scored 7.8 from 743 reviewers. 

Nextiva vs RingCentral: Performance and Uptime

Another essential comparison between Nextiva vs RingCentral is how both platforms perform. Uptime is the amount of time your network is up and running. It’s measured by calculating the number of hours the platform is operational, dividing that by the number of hours in a year (8760), and then multiplying the result by 100. 

Both Nextiva and RingCentral promise 99.999% uptime. That’s a total of six minutes of downtime a year. To provide this incredible performance, RingCentral uses geo-redundant data centers so that service isn’t interrupted, even if the power goes down in one data center. 

In comparison, Nextiva’s data centers utilize fully uninterruptible power sources with redundancy of N+1 and backup generators. This ensures that Nextiva has the best uptime in the industry. 

Nextiva vs RingCentral: Setup 

Both Nextiva and RingCentral are fairly easy to set up. According to G2, Nextiva has a bit of an edge over RingCentral for setup. Nextiva scored an 8.3 for ease of setup, while RingCentral scored a 7.5. 

For help setting up, Nextiva provides onboarding assistance as well as quick links to answer frequently asked setup questions to ease the transition. Customer support is available over the phone or through live chat. 

Nextiva vs RingCentral: Usability

Usability is another huge factor when deciding between a VoIP provider. According to G2, Nextiva scored an 8.7 in terms of usability, while RingCentral scored an 8.3. While Nextiva has a slight edge, both Nextiva and RingCentral are very user-friendly platforms that are easy to learn.

Nextiva vs RingCentral: Costs

Now that we’ve compared features, let’s take a look at the cost of Nextiva and RingCentral services. Both providers have tiered plans that let you pay only for the features you need. Nextiva’s lowest tier, the Essentials plan, starts at $17.95/user/month. In comparison, RingCentral’s Core plan starts at $20 a month. 

Nextiva is the more cost-effective plan in the lowest tier, but what about on the higher end? For Nextiva, that’s the Enterprise plan, which starts at $32.95/user/month. This plan is fully packed with all the features you could possibly need for effective communication across multiple locations. In comparison, RingCentral’s highest level, the Ultra plan, starts at $35/user/month. Whatever level of service you choose, Nextiva wins in terms of cost-effectiveness. 

How to Determine Which Is Best for Your Business

Both Nextiva and RingCentral are high-quality VoIP providers that offer all the advanced features you need to communicate effectively in your business. But how do you choose which provider is right for you? Here are some factors to consider:

Nextiva might be the right provider for you if: 

• You’re looking for a more budget-friendly option–Nextiva offers lower prices than RingCentral. 
• You want a user-friendly platform that’s easy to set up and straightforward to learn. 
• You need award-winning customer support you can rely on.
• Your business is based mostly in the United States and Canada.  
• Your video meetings need to host a large group of participants. 

RingCentral might be a good fit for you if: 

• You have a workforce outside of North America and need international numbers. 
• Your business relies heavily on third-party integrations beyond what Nextiva offers. 
• You need a higher number of features to run your business. 

Choose the Right VoIP Provider with OneStop

If you need help choosing a VoIP provider, OneStop is here to serve. We partner with the nation’s top providers and can help you compare plans and pricing. And we don’t just do VoIP. At OneStop, you can take care of all your business telecom needs at once–from VoIP to internet and more. 

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