The Ooma Alternatives Guide: The Best Competitors 

Ooma is a user-friendly VoIP provider that’s popular for a number of reasons. If you’re looking for VoIP for your business, you may want to consider Ooma as well as some of the top Ooma alternatives. 

In this guide to Ooma alternatives, we’ll discuss Ooma and its many features, as well as the top Ooma competitors to consider. Plus, we’ll give you some tips for finding the best alternative for your business. We’re based in Atlanta but we serve the entire US including Los Angeles, Memphis, Miami, and more!

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What Is Ooma?

Ooma Office is a cloud-based VoIP phone service designed for small and medium-sized businesses. With affordable prices and tons of features, Ooma lets you easily manage your phone system without the need for expensive traditional phone systems. 

But Ooma is more than just an affordable way to make business phone calls. It provides features like team chat and video conferencing in addition to its many advanced business phone system features. Plus, Ooma Office is easy to set up and manage, with a web-based portal that allows administrators to configure and monitor the phone system.

Why Ooma Is a Good Choice for VoIP

Ooma is one of the most popular VoIP providers, and for good reason. Ooma service provides tons of features that help you communicate more effectively. Some of the main reasons Ooma is a great choice for VoIP service include: 

• Cost-effectiveness: Ooma offers a range of features for less than the price of a traditional phone system. There are no long-term contracts, and the pricing is transparent and predictable. 
• Ease of use: With a simple setup process and intuitive user interface, Ooma is easy to use, even for those without technical expertise. 
• Scalability: Ooma is designed to scale with your business, letting you add or remove users and features as your business grows and changes. 
• Comprehensive features: Ooma provides a wide array of business phone system features like virtual receptionist, extension dialing, call forwarding, conferencing calling, and more. 
• Reliability: Ooma is known for its reliable service and HD call quality. The system uses advanced technology to ensure clear voice communication and minimal downtime. 
• Third-party integration: Ooma Office can integrate with a number of popular business tools and systems, such as CRM software and productivity tools. These integrations can help your organization run more effectively. 

Ooma Features and Prices

Some of the key features of Ooma Office include: 

• Virtual receptionist: An automated system that greets callers and sends them to the right extension or department based on their input. 
• Extension dialing: Allows employees to have individualized extensions so that callers can easily reach specific people in your organization. 
• Call forwarding and transfer: Calls can be forwarded to mobile phones or other numbers so you don’t miss important calls. 
• Mobile app: The Ooma Office app lets you make and receive business calls on your mobile device using your business phone number. This lets you stay connected even when you’re away from the office. 
• Voicemail: Access voicemail via phone, email, or the Ooma Office app. 
• Conference bridges: Host conference calls with multiple participants. 
• Call logs and reporting: Detailed call logs and performance reports. 
• Ring groups: Ring multiple extensions simultaneously for incoming calls. 
• Music on hold: Play music or customized messages for callers on hold. 
• Faxing: Send and receive faxes via traditional fax machine or internet faxing. 
• Call recording: Record calls for training or compliance purposes. 
• Text messaging: Send business text messages using the business phone number. 
• Call park: Place a call on hold and retrieve it from another device. 
• Do Not Disturb: Temporarily block incoming calls. 
• Intercom: Use desk phones as an intercom system. 
• Call blocking: Block calls from specific phone numbers. 

Like many other VoIP providers, Ooma operates on a subscription-based model. You pay a monthly fee per user per month, and pricing depends on the tier of service you choose. 

• Ooma Office Essentials: 
  • Price: $19.95/user/month.
  • Features: Over 50 standard VoIP features, including virtual receptionist, call forwarding, and mobile app access. Unlimited calling in the US, Canada, Mexico, and Puerto Rico. 
• Ooma Office Pro:
  • Price: $24.95/user/month. 
  • Features: Everything in Essentials, plus the desktop app, up to 250 business texts/user/month, video conferencing with up to 25 participants, and call recording. 
• Ooma Office Pro Plus: 
  • Price: $29.95/user/month. 
  • Features: Everything in Pro, plus CRM integration, up to 1000 text messages/user/month, video conferencing with up to 100 participants, team chat, hot desking, and call queuing. 

Top Ooma Alternatives

With its comprehensive feature set and affordable pricing, Ooma is popular among many businesses. However, it may not be the right fit for you. That’s why we’ve put together a list of the top Ooma alternatives. 

Nextiva 

Our number one pick for the best Ooma alternative is Nextiva. Nextiva comes with a robust set of call management features while also offering unified communications. It integrates voice calling, video conferencing, team chat, and collaboration tools to enhance your business communication. Plus, Nextiva offers some of the best customer service in the industry, with 24/7 availability. Nextiva also provides a 99.999% uptime guarantee, ensuring that your business communication remains uninterrupted. 

Why Nextiva Is a Good Ooma Alternative

1. Nextiva offers more third-party integrations than Ooma, such as Zoho, Salesforce, and HubSpot. 
2. Collaboration features like team chat make it a great option for teams working in a remote or hybrid environment. 
3. Nextiva offers four types of virtual phone numbers that allow you to reach your customers where they are located, including local, toll-free, vanity, and international. 

Nextiva Pricing

• Essential:
  • Pricing: Starting at $18.95/user/month.
  • Features: Comes with 1500 toll-free minutes, auto attendant, internet fax, voicemail, Google and Microsoft integrations, remote device management, mobile and desktop apps, unlimited calling within the US and Canada, and video calling of up to 45 minutes per call. 
• Professional: 
  • Pricing: Starting at $22.95/user/month.
  • Features: Comes with everything in the Essential plan, plus 3000 toll-free minutes, unlimited multi-site management, call flow builder, business texting, multi-level auto attendant, video meetings with up to 40 participants, CRM integrations, voicemail transcription, and screen sharing.
• Enterprise:
  • Pricing: Starting at $32.95/user/month.
  • Features: Comes with everything in Professional plan, plus 12,500 toll-free minutes, premium software integrations, active directory sync, unlimited audio/video recording, unlimited video meetings, and single sign-on. 

 

Nextiva VoIP

Ringblaze

If you’re looking for Ooma alternatives that cater to small businesses with a customer service team, Ringblaze is one to consider. Their business phone system provides simple yet effective communication tools that can help your team provide better customer service. 

Why Ringblaze is a Good Ooma Alternative

1. With its focus on customer service, Ringblaze offers tools specifically for handling incoming customer calls. The shared dashboard helps your team answer, forward, and record calls. Even if your team isn’t all in the same location, they can all access the same dashboard. 
2. Setup is extremely simple, only taking about fifteen minutes total. 
3. Ringblaze has a “click-to-call” option that you can embed in your website so customers can call you easily. 

Ringblaze Pricing

• Ringblaze (Ringblaze only offers one plan)
  • Pricing: $15/user/month.
  • Features: Comes with unlimited calling to the US and Canada, free local number, call transfer, call forwarding, call recording, business messaging, MMS, and more. 

Vonage

As one of the largest of the Ooma competitors on this list, Vonage is definitely worth considering. Vonage provides cloud-based phone systems with customizable plans tailored to different business needs, strong mobile app capabilities, and international calling plans. Like Ooma, Vonage is a unified communications solution, with voice calling, video conferencing, team messaging, and business texting. 

Why Vonage Is a Good Ooma Alternative

1. Vonage offers over 20 third-party integrations with useful apps like Hubspot, Zapier, Slack, SugarCRM, Protoscore, and more. Plus, access to APIs lets you customize your own integrations. 
2. Phone system features is another area where Vonage has Ooma beat. In fact, Vonage provides over 50 phone system features for better call handling and management. 
3. Vonage’s training and management features are especially great for customer service and sales teams. 

Vonage Pricing

• Mobile:
  • Pricing: $13.99/line/month with annual billing. 
  • Features: The Mobile plan comes with mobile and desktop use (does not support VoIP desk phones), unlimited domestic calling, business texting, and virtual receptionist.   
• Premium: 
  • Pricing: $20.99/line/month with annual billing.
  • Features: Premium comes with everything in the Mobile plan, plus desk phone support, unlimited video meetings with up to 200 participants, access to third-party integrations, team messaging, and single sign-on. 
• Advanced:
  • Pricing: $27.99/line/month with annual billing.
  • Features: The Advanced plan comes with everything in the Premium plan, plus on-demand call recording for up to 15 hours/month, call groups, and voicemail transcription. 

 

Vonage VoIP

VOIPo

VOIPo may be one of the most basic Ooma competitors, but that’s not necessarily a bad thing. If you need a no-frills, cloud-based phone system for your small business, VOIPo comes with over 40 features that will help you create a more professional image. 

Why VOIPo Is a Good Ooma Alternative

1. VOIPo offers business texting, unlimited calls to the US and Canada, and advanced call-handling features for an extremely affordable price. 
2. When you sign up for 2 years of service, VOIPo sends you an Analog Telephone Adapter (ATA) for free. The ATA lets you plug in your standard phone to make and receive calls over the internet. 

VOIPo Pricing

• Business or Residential
  • Pricing: $149 for 2 years ($6.21 per month).
  • Features: VOIPo comes with over 40 features, including three-way calling, call forwarding, call blocking, Do Not Disturb, voicemail to email, call routing, simultaneous ring, business texting, 60 minutes/month of international calling, and more.

Google Voice

Another of the Ooma alternatives that prioritizes simplicity, Google Voice is a great option if you need an affordable business phone system. Google Voice works seamlessly with Google Workspace, meaning it’s an easy choice for people already using a lot of Google apps. Google Voice offers virtual phone numbers for calling, texting, and voicemail. It does not come with video conferencing, but, with Google Workspace, you can use Google Meet to fill in the gaps. 

Why Google Voice Is a Good Ooma Alternative

1. Google Voice comes with multi-device support, meaning you can make and receive calls from multiple devices using the same phone number. 
2. Google Voice seamlessly integrates with Google Calendar, Gmail, and other Google services. 
3. Google Voice is a cost-effective solution for small businesses that need basic VoIP features with the added benefit of Google’s ecosystem. 

Google Voice Pricing

• Starter:
  • Pricing: $10/user/month. 
  • Features: The Starter plan comes with unlimited calls in the US and Canada, unlimited texting in the US, Google Fi compatible, voicemail transcription, Google Calendar integration, call forwarding, and a Service Level Agreement (SLA). 
• Standard:
  • Pricing: $20/user/month. 
  • Features: The Standard plan comes with everything in the Starter plan, plus multi-level auto attendant, ring groups, desk phone and ATA support, eDiscovery for calls, voicemails, text messaging records, and on-demand call recording. 
• Premier:
  • Pricing: $30/user/month.
  • Features: The Premier plan comes with everything in the Standard plan, plus advanced reporting (BigQuery) and automatic call recording. 

 

Google Voice vs RingCentral

RingCentral

Of all the Ooma alternatives, RingCentral is probably the most popular. RingCentral is what you might consider a heavy hitter. It has tons of features, providing you with a unified communications system that helps your organization communicate and collaborate. However, all those features come at a price, literally. RingCentral is one of the more expensive Ooma competitors, but if you need comprehensive features, it might be a good choice. 

Why RingCentral Is a Good Ooma Alternative

1. RingCentral offers a comprehensive feature set, with team messaging, video conferencing, voice calls, and integration with hundreds of third-party apps. 
2. Because RingCentral has so much to offer, it’s also very scalable. The pricing is a bit expensive for smaller companies, but medium to large companies will appreciate how much it can grow with their needs.
3. Unlike Ooma, RingCentral offers tons of advanced collaboration features, including team messaging, file sharing, collaborative notes, and whiteboards. 

RingCentral Pricing

• Core:
  • Pricing: $20/user/month.
  • Features: The Core plan comes with unlimited calls to the US and Canada, business texting, single sign-on, voicemail transcription, multi-level auto attendant, Google and Microsoft integrations, E911, basic call queues, video meetings for up to 100 participants, and on-demand call recording. 
• Advanced:
  • Pricing: $25/user/month.
  • Features: The Advanced plan comes with everything in the Core plan, plus automatic call recording, advanced call monitoring and handling, multi-site management, unlimited internet fax, over 300 third-party app integrations, and adoption/usage analytics.
• Ultra: 
  • Pricing: $35/user/month.
  • Features: The Ultra plan comes with everything in the Advanced plan, plus customizable business analytics, video meetings with up to 200 participants, and unlimited storage for files and recordings. 

 

Nextiva vs RingCentral

NUACOM

NUACOM, which is based out of Dublin, Ireland, is a cloud-based business phone system provider that offers unified communications like voice, video, and chat in a single platform. NUACOM is tailored towards SMBs and includes advanced call management features like call forwarding, call routing, call queues, and call recording. 

Why NUACOM Is a Good Ooma Alternative

1. NUACOM provides detailed call analytics and reporting, allowing your business to monitor performance and make data-driven decisions to improve your customer service. 
2. NUACOM provides a comprehensive feature set, with call management, CRM integration, and unified communication features that will help your team better work together. 
3. NUACOM has robust SLAs and responsive customer support, making it a reliable option to ensure your business keeps working. 

NUACOM Pricing

• Unlimited:
  • Pricing: $24.99/user/month.
  • Features: The Unlimited plan comes with unlimited calling in the US, automatic call recording, opening hours for time-based call routing, professional voiceover, specialist onboarding and training, text-to-speech announcements, single sign-on, and more.
• Enterprise: 
  • Pricing: $34.99/user/month.
  • Features: The Enterprise plan comes with everything in the Unlimited plan, plus advanced call reporting, live calls wallboard, live calls coaching, queues login/logout, queue call back, after-call wrap-up, CRM/Helpdesk integration, API developer support, and more. 

Dialpad

Of all the Ooma competitors on this list, Dialpad has the strongest AI offerings on its unified communications platform. Dialpad’s AI is native to the platform and offers voice intelligence for call transcriptions and insights. Dialpad provides voice, video, business texting, and team messaging. Plus, it’s one of the most user-friendly Ooma alternatives. 

Why Dialpad Is a Good Ooma Alternative

1. Dialpad’s AI features can help you automate mundane tasks as well as gather insights on customer sentiments. Dialpad uses Automated Speech Recognition, Natural Language Processing, Semantic Search, and Dialpad GPT, a generative AI that creates new and original content. 
2. Dialpad offers unlimited call recording on all its plans, unlike Ooma. Plus, Ooma only stores recordings for a limited time, whereas Dialpad lets you store them without limit. 

Dialpad Pricing

• Standard:
  • Pricing: $15/user/month (when paid annually).
  • Features: The Standard plan comes with unlimited calling, unlimited AI meetings with up to 10 participants, business texting, team messaging, integrations with Google and Microsoft, and real-time analytics and recording. 
• Pro:
  • Pricing: $25/user/month (when paid annually).
  • Features: The Pro plan comes with everything in the Standard plan, plus 24/7 live agent support, CRM integrations, Microsoft Teams integration, 10 office locations, open APIs and Webhooks, 25 ring groups, and more. 

 

Dialpad vs RingCentral

How to Find the Best Alternative for Your Business

When it comes to Ooma alternatives, finding the best one for your business can be a challenge. There are many Ooma competitors to choose from. That’s why it’s important to evaluate your needs to find a VoIP solution that works for you. 

Here are some tips for finding the best alternative for your business:  

• Assess your business needs: What issues do you have with your current phone system? What are your growth plans and scalability needs? What features are essential? What is your budget? 
• Compare features and pricing: Looking at the Ooma alternatives that you’re considering, compare the features and pricing. Check for any hidden costs. Determine the total cost for your business size. 
• Check integration capabilities: If third-party integrations are a must for your business, look into the specific integrations offered by the providers you’re considering. 
• Test usability: Some of the Ooma competitors offer free trials or demos. Testing out the service will give you a good idea of how well it will fit your needs. 

Sorting through all the Ooma alternatives takes a lot of work. If you’d like help choosing the right VoIP provider for your business, OneStop Communications is ready to help. We’ll put together custom quotes for top providers to help you find a VoIP solution that fits your budget and needs. 

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Ooma vs Vonage

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