The Ooma vs magicJack Guide: Pros and Cons of Both

If you’re in the market for a business phone system, you’ve probably noticed just how many different options are available. Comparing providers, such as magicJack vs Ooma, will help you make a decision about which VoIP provider will work best for your business.

In this guide, we’ll compare two popular services: Ooma vs magicJack. We’ll talk about reviews for each service, pros and cons of each, and compare features, integrations, and customer support. By the end, you should have a good understanding of which service is better for your business. If you need need a VoIP provider, we can help. We work with all of the best VoIP providers in the US and can help you find the best one for your business. We’re based in Atlanta but we serve the entire US from Los Angeles to Houston and Miami!

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magicJack Reviews

magicJack is a cloud-based business phone system that lets you make and receive VoIP phone calls using your internet connection. This low-cost service can save your business tons of money. But what do the reviews say about magicJack? We’ve gathered a few from around the internet:

G2: 3.3 out of 5 stars
Trustpilot: 1.9 out of 5 stars
Forbes: 3.7 out of 5 stars

Ooma Reviews

Ooma is a popular VoIP service provider that offers a feature-rich solution beyond simple VoIP calls. In addition to voice calls, Ooma also provides video conferencing (on the second tier or higher), business texting, and team chat. But what do the reviews say about Ooma? We’ve gathered a few from around the internet:

G2: 4.5 out of 5 stars
Trustpilot: 2 out of 5 stars
Forbes: 4 out of 5 stars

When it comes to Ooma vs magicJack reviews, Ooma scored better on all three websites.

Pros and Cons of magicJack

Pros:

Cost-effective: magicJack is a very affordable solution, especially when compared with traditional landline service.
Features: While not the most feature-rich VoIP provider–especially when you’re comparing magicJack vs Ooma–magicJack does come with a number of useful features like voicemail, caller ID, call waiting, and call forwarding.
Easy setup: Setting up magicJack service is easy. Typically, all you have to do is plug the magicJack device into your phone or computer and configure your settings.
Portability: You can take magicJack anywhere you go, as long as you have a high-speed internet connection.
Mobile app: A newer feature offered by magicJack is their mobile app that lets you make and receive phone calls on your smartphone or tablet.
International calling: magicJack offers competitive rates on international calls, which is especially helpful for businesses that make lots of calls abroad.

Cons:

Limited customer support: One of the common complaints for magicJack is the limited customer support.
Reliability: Some users have reported issues with occasional service outages or call quality issues. However, with any VoIP service, it’s important to note that if you don’t have a stable internet connection, you may experience poor call quality.
Limited features: While magicJack is a straightforward business phone system, it lacks many advanced features common in other providers, especially when comparing Ooma vs magicJack.
No integrations: Third-party integrations with popular business software can improve the efficiency of your workforce. However, magicJack does not offer any integrations.

Pros and Cons of Ooma

Pros:

Affordable: Ooma VoIP service is affordable, especially when compared with traditional business phone services.
Feature-rich: Ooma provides a variety of useful business phone features such as call waiting, voicemail, caller ID, call forwarding. Higher plans offer video conferencing, team chat, and business texting.
Easy setup: Ooma is easy to set up without the need for professional installation. Most users can do it themselves within minutes.
Portability: Since Ooma is internet-based, you can use Ooma from any location with a high-speed internet connection. This enables remote working as well as working on the go.
HD voice quality: Ooma provides high-definition voice quality for clear calls.

Cons:

Limited integrations: Unlike magicJack, Ooma does offer integrations with third-party apps. However, the integrations are somewhat limited compared to other providers.
Activation fee: In order to start your Ooma service, you have to pay an activation fee of $29.95.
Extra charges: While basic features are included in the base plan, you’ll have to pay more for some advanced features like team chat, video conferencing, and business texting.

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Ooma Features

When comparing Ooma vs magicJack, Ooma is the clear winner for the number of features offered. If you’re looking for a business phone system that can also improve you with team collaboration, Ooma Office has a number of features that can help.

Here are some of Ooma’s key features:

HD voice quality: Ooma provides high-definition voice quality for crystal-clear audio.
Free toll-free number: You get one toll-free number for free with 500 toll-free minutes. You’ll have to pay for any toll-free minutes over 500 as well as for additional toll-free numbers.
Number porting: Ooma offers number porting, letting you keep your current phone number.
Unlimited calling: Ooma provides unlimited calling in the US, Canada, Mexico, and Puerto Rico.
Virtual receptionist: Virtual receptionist greets incoming callers with a pre-recorded message and routes them to the appropriate department.
Caller ID: Users can see the caller’s information before answering the call.
Call management: Features like call waiting, call forwarding, call blocking, and call recording let you manage phone calls.
E911: Enhanced 911, or E911, associates your virtual phone number with a physical address so you can get emergency help when needed.
Mobile app: Ooma’s mobile app lets you access Ooma service from any internet capable device.
Video conferencing: On the mid and higher tiers, Ooma office lets you host virtual meetings.
Multi-ring: Ooma can ring multiple devices at the same time so you can answer the call wherever you are.
Ring groups: Multiple lines in the same department ring at the same time so the next available person can answer the call.
Call queuing: Phone calls are put into a queue so that they are answered in the order they’re received.
Hot desking: Log in to any desk phone to answer phone calls from your personal extension.
Internet fax: Send faxes over the internet.

magicJack Features

When it comes to magicJack vs Ooma features, magicJack has a more limited offering. If you’re looking for a straightforward business phone system without all the bells and whistles, magicJack provides just what you need to create a professional image for your small business.

Here are some of the key features magicJack provides:

VoIP calling: magicJack utilizes Voice over Internet Protocol (VoIP) technology to make and receive calls over the internet.
Unlimited calling: magicJack provides unlimited calling in the US and Canada.
Caller ID: Caller’s information pops up before you answer the call.
Call waiting: Receive incoming calls while on another call.
Call forwarding: Send calls to another user or destination.
Conference calling: magicJack lets you make conference calls with multiple participants in a call simultaneously.
Mobile app: magicJack offers a mobile app that lets you make and receive calls using your magicJack number on a smartphone or tablet.
Do not disturb: Activate a Do Not Disturb feature to temporarily block incoming calls.
Call screening: Call screening filters out telemarketers and scammers before you answer.
E911: Enhanced 911 associates your virtual phone number with a physical address so you can call 911 with your magicJack number.

Integrations

When comparing magicJack vs Ooma, integration is one of the areas where there is a huge difference. Ooma allows you to integrate with several popular CRM applications, like Salesforce, Zoho, Freshdesk, and Clio, but only on the Pro Plus Plan. Ooma also has limited integrations with Google and Microsoft to import contacts and calendar data.

In comparison, magicJack doesn’t provide any sort of third-party integrations. If that’s a dealbreaker, you’re better off with Ooma.

Pricing

Another area where the two providers are quite different is pricing. When it comes to Ooma vs magicJack, Ooma has more options to choose from, with a total of three pricing plans:

Ooma Office Essentials: Plans start at $19.95/user/month.
Ooma Office Pro: Plans start at $24.95/user/month.
Ooma Office Pro Plus: Plans start at $29.95/user/month.

In comparison, magicJack only has one pricing plan for its business phone service. Pricing starts at $15.99/line/month. If you purchase deskphones through magicJack, you can add that onto your monthly plan, but the only phones they offer are Yealink.

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Customer Support

Finally, let’s compare magicJack vs Ooma for customer support. magicJack offers customer support Monday through Friday from 8:30 am to 6:30 pm ET. They also offer live chat, email, and phone support. However, one thing mentioned in a number of customer reviews was that customer support was often difficult to reach and the service provided was lacking.

Ooma, on the other hand, offers 24/7 customer support over the phone or email. They also provide a number of helpful resources, such as FAQs, how-to videos, and other support documents. However, some reviewers have mentioned that Ooma’s customer support isn’t the most helpful.

If we’re naming a winner for Ooma vs magicJack customer support, Ooma only slightly beats magicJack. Ooma offers more hours of support, but customers don’t seem to be impressed with either provider’s support offerings.

Where magicJack Is the Best Fit

We’ve looked at Ooma vs magicJack in-depth, so when is magicJack the best fit?

If you’re a solopreneur or small business looking to create a professional image.
If you’re looking for a no-frills, cost-effective solution.
If you make a lot of international calls.
If you need a simple business phone system with basic features.
If you need a secondary or backup line in case of a service outage.

Where Ooma Is the Best Fit

In the battle between Ooma vs magicJack, Ooma has more features and more integrations, but struggles with customer support. So when is Ooma the best fit for your business?

If you need a professional business phone system without the complexity and cost of a traditional PBX.
If you have a remote team and need features that enable better collaboration.
If you’re looking for a feature-rich plan with low costs.
If you need video conferencing, business texting, and team chat in addition to HD quality VoIP service.

Conclusion

When it comes to Ooma vs magicJack, both providers have their pros and cons. Ooma is a feature-rich solution that’s both cost-effective and easy to set up. However, users have complained about poor customer service and extra fees. On the other hand, magicJack is a simple business phone system that gives you basic features for a low cost. However, magicJack also struggles with customer service and lacks many of the features Ooma and other VoIP providers offer.

If you’re looking for reliable VoIP service for your business, OneStop Communications can help. We’ll provide quotes from multiple providers to help you find the right plan for the right price.

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