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The Aircall Alternatives Guide: Who Are The Top Competitors
When choosing the right business phone system, Aircall is often a top contender because of its intuitive cloud-based solutions and seamless integrations. However, if it’s not right for your business, you may be looking into Aircall alternatives. Whether you need a more budget-friendly service, advanced features, or better support, there are several Aircall competitors to choose from.
In this guide, we’ll talk about what makes Aircall a good option, why you might switch, and tell you about the top Aircall alternatives to help you make an informed decision. We can help you find the best VoIP provider for your business. We’re based in Atlanta but we serve the entire US including Miami, Memphis, and Houston!
Aircall Pricing
Aircall is a cloud-based business phone system and call center solution that’s perfect for small businesses looking to improve communications. Pricing is on a subscription-based model, just like all of the Aircall alternatives we’ll talk about later.
Aircall offers two tiers of service as well as a custom plan with quote-based pricing.
- Essentials: With pricing starting at $30/license/month, the Essential plan offers over 100 integrations, unlimited calling in the US and Canada, essential business phone system features like IVR, call recording, and click-to-dial, business SMS and MMS, softphone for desktop, Android, and iOS, and unlimited simultaneous outbound calls.
- Professional: With pricing starting at $50/license/month, the Professional plan comes with everything in the Essentials plan, plus Salesforce integration, mandatory call tagging, advanced call analytics and monitoring, advanced support features like queue call back and smart routing, and advanced sales features like Power Dialer and Voicemail Drop.
In addition, Aircall has a few add-on features. For $9/license/month, you can add Aircall AI with features like AI call summaries, key topic recognition, sentiment analysis, and more. For $15/license/month, you can add Analytics+, which provides more advanced analytics and reporting features to help you make more data-driven sales decisions.
What Makes Aircall a Good Option?
With over 15,000 subscribers, Aircall is obviously doing something right. So what makes Aircall a good option for your business telecommunication needs?
- Cloud-based flexibility: Aircall operates entirely in the cloud, which means it can be accessed from anywhere you have an internet connection. This helps remote and hybrid teams stay connected, regardless of location.
- Easy integration: Aircall integrates seamlessly with many popular business tools like CRM systems (Salesforce, Hubspot) and help desk software (Zendesk), enhancing workflows and improving customer support efficiency.
- Scalability: Aircall is highly scalable, making it a great option for teams large and small. As businesses grow, Aircall can easily adapt to handle increased demand without costly upgrades.
- User-friendly interface: With a simple and intuitive interface, Aircall is easy to navigate with minimal training for employees to use it effectively.
- Advanced features: Aircall offers robust features like call routing, IVR, analytics, and reporting, which allows your business to track performance, enhance customer service, and manage call workflows efficiently.
- Global reach: Aircall allows you to establish a local presence anywhere with its international numbers, making it easier for you to expand customer support globally.
- Enhanced team collaboration: Aircall’s shared call inbox, call tagging, and commenting features make it easy for team members to collaborate on customer interactions. This helps improve response times and ensures that no customers slip through the cracks.
- Improved customer experience: With features like call monitoring, automated workflows, and real-time coaching, businesses can improve customer support capabilities.
Reasons to Switch Away from Aircall
Aircall does a lot of things well, which is why so many businesses use it for their daily needs. However, there are several reasons why you might consider some of the Aircall alternatives on this list, including:
- Costs: Aircall’s pricing may be too high for smaller businesses or startups with limited budgets. Aircall requires you to purchase at least three licenses, which means annual pricing runs will cost you at least $1800. While it does offer a comprehensive set of features, some Aircall competitors provide similar functionality at a lower cost.
- Limited customization: While Aircall does offer tons of great integrations and features, businesses with specific needs may find it lacks deep customization options. Some Aircall alternatives provide more flexibility in configuring call flows, workflows, and specific automation rules that may better suit complex business processes.
- Call quality issues: Some users report intermittent call quality issues like poor audio, dropped calls, and choppy sound. This can be a big problem for businesses that rely on seamless communication.
- Customer support: Although Aircall offers 24/7 support, some users feel that their customer service response time is lacking. On average, it can take between 4 to 48 hours for Aircall to respond.
- Limited international options: While Aircall does provide international numbers, it’s limited to around 100 countries, with only 5 for business texting.
Best Aircall Alternatives
Aircall is a great solution for small teams, especially those focused on sales and outbound calls. However, if you find that its limitations are deal breakers for your organization, you’ll want to check out the top Aircall alternatives.
Nextiva
Nextiva is our number one pick of all the Aircall competitors. Like Aircall, Nextiva offers cloud-based business phone system features that allow teams to work effectively. Nextiva is known for its reliable VoIP service, excellent customer service, powerful team collaboration tools, advanced call management, and detailed analytics, all within a scalable platform.
Why Nextiva Is Our Top Choice
- All-in-one communication platform: Nextiva combines voice, video messaging, and CRM tools into one platform, streamlining business communications.
- Exceptional call quality: Known for reliability and clear call quality, Nextiva is ideal for businesses that rely on crystal clear communication.
- Scalable: Whether you’re a small business or large enterprise, Nextiva can scale to easily fit your needs.
- Advanced analytics: Nextiva offers comprehensive reporting and call analytics to track performance and make data-driven decisions.
- Top-tier customer support: Nextiva consistently receives high marks and awards for its customer support.
Pricing
- Digital: Starting at $20/user/month, the Digital plan comes with multiple channels for customer communication. Note: this plan lacks voice calling.
- Core: Starting at $30/user/month, the Core plan comes with everything in the Digital plan, plus inbound and outbound voice calls, business SMS, video meetings, screen share and file share, and call routing.
- Engage: Starting at $40/user/month, the Engage plan comes with everything in the Core plan, plus call center features and more advanced analytics and reporting.
- Powersuite: Starting at $60/user/month, the Powersuite plan comes with everything in Engage, plus advanced IVR, intelligent routing, a unified team interface, and AI transcription and summaries.
RingCentral
RingCentral’s RingEX (which used to be known as RingCentral MVP) is another of the Aircall alternatives that’s very well-established. More than just a business phone system, RingEX offers voice calling, video conferencing, team messaging, and powerful call management tools. It’s packed with features, above and beyond many of the other Aircall competitors, and it can handle complex needs.
Why RingEX Is a Good Alternative
- Comprehensive communication suite: Like Nextiva, RingEX combines voice, video, messaging, and collaboration features in one platform.
- Rich integrations: RingEX integrates with over 300 applications, from popular business tools like Salesforce and Microsoft Teams to more niche programs.
- Scalability: RingEX is very scalable, with plenty of customization options that make it ideal for small businesses and large enterprises alike.
- Global reach: With international phone numbers and competitive global calling rates, RingEX can enable you to reach international markets.
Pricing
- Core: With pricing starting at $20/user/month, the Core plan offers unlimited domestic calls, business texting, video meetings, and some basic integrations.
- Advanced: With pricing starting at $25/user/month, the Advanced plan comes with everything in the Core plan, plus automatic call recording, advanced call handling and management, multi-site management, and CRM integrations.
- Ultra: With pricing starting at $35/user/month, the Ultra plan comes with everything in the Advanced plan, plus customizable business analytics with 12 months of storage, video meetings with up to 200 participants, and unlimited storage for files and recordings.
In addition to its business phone system, RingCentral also offers RingCX, a contact center. Pricing starts at $65/agent/month and comes with tons of features that enable you to provide omnichannel customer support.
Zoom Phone
Zoom Phone is a cloud-based phone system built into the popular Zoom video conferencing platform. Although it can be combined with Zoom Workplace (Zoom’s all-in-one communication solution), Zoom Phone can also be used on its own as a business phone system. Like Zoom’s other software, Zoom Phone is easy to use even by the least technologically savvy users.
Zoom Phone’s pricing works a little differently than some of the other Aircall competitors on this list. All plans offer the same features, like auto-attendants/IVR, ACD with call queuing, call management features, and more. The difference, which we’ll explain below, is in the external calling.
Why Zoom Phone Is a Good Alternative
- Ease-of-use: Zoom Phone’s simple interface and quick setup make it easy to use without tons of training.
- Global reach: Zoom Phone offers competitive international call rates and global phone number options.
- Pricing: Zoom Phone pricing is one of the most cost-effective on this list.
- Switch to video: Because Zoom Phone is native to the whole Zoom platform, it’s easy to switch between voice calls and video calls.
- Call quality: Zoom Phone is known for its call quality, with HD voice and video with AI-powered noise cancellation.
Pricing
- Metered: For $10/user/month, you get unlimited internal calling and metered domestic calls in the US and Canada. Internal calls are free, but you pay a metered rate for all external calls.
- Unlimited: For $15/user/month, you get unlimited domestic calling in the US and Canada.
- Global: For $20/user/month, you get unlimited domestic calling for up to 40 countries.
8×8
8×8 is a unified communications platform that offers cloud-based phone systems, video conferencing, business texting, and team messaging. 8×8 also has a contact center solution that makes it a strong Aircall alternative, especially if your business handles international teams or clients.
Why 8×8 Is a Good Alternative
- Unlimited calling: 8×8 offers unlimited calling to multiple countries, making it a great choice if you have a global presence.
- Comprehensive analytics: It provides in-depth reporting and analytics to improve communication workflows.
- Integrated contact center: 8×8 integrates call center tools with unified communications for a seamless customer experience.
- Uptime: 8×8 offers 99.999% uptime, which comes out to less than 6 minutes of downtime per year.
- Video conferencing: One of 8×8’s standout features is its participant cap for video conferencing. You can host unlimited meetings with up to 500 participants, which is more than any of the Aircall competitors on this list.
Pricing
8×8 does not publish its pricing online. It offers two UCaaS (Unified Communications as a Service) plans and three CCaaS (Contact Center as a Service) plans. To get a quote, you’ll have to contact one of 8×8’s sales agents.
Dialpad
Dialpad is a cloud-based phone system powered by AI, offering smart features like real-time transcription and call coaching. In addition to business phone system features, Dialpad also comes with video conferencing, internal and external messaging, and business SMS/MMS. Dialpad has an intuitive user interface and is easy to set up. Plus, it has local number support in over 70 countries, international SMS capabilities, and multiple phone numbers per account.
Why Dialpad Is a Good Alternative
- AI-powered features: Like many other Aircall competitors, Dialpad offers AI features like sentiment analysis, real-time transcription, and call summaries. However, it’s important to note that Dialpad’s AI is some of the best on the market.
- Seamless integrations: Integrates with Google Workspace, Microsoft 365, Salesforce, and other popular tools. However, in order to get access to many of the integrations, you’ll have to upgrade to Pro.
- Mobile-first design: Built with remote and mobile teams in mind, Dialpad provides a smooth experience across all devices.
Pricing
- Standard: Starting at $15/user per month, the Standard plan offers unlimited voice calls, unlimited AI-powered meetings for up to 10 participants, business SMS/MMS, and messaging.
- Pro: Starting at $25/user/month, the Pro plan comes with everything in the Standard plan, plus 24/7 live agent support, CRM integrations, and up to 10 office locations.
Vonage
Another of the popular Aircall alternatives, Vonage is a VoIP provider that offers a wide range of communication features like voice, video, messaging, and APIs for custom integrations. It’s a solid Aircall alternative if you need both flexibility and customization and has especially strong training features for onboarding new employees.
Why Vonage Is a Good Alternative
- Customizable API integrations: APIs, or Application Programming Interfaces, allow you to customize your communication solutions as you need.
- Unified communications: Vonage offers a full suite of communication tools in one platform to help you better communicate and collaborate.
- Flexible plans: Vonage offers a range of plans to meet different business needs, from basic VoIP to more advanced solutions.
- Voice quality: Vonage offers high-quality audio on voice calls for clearer communication.
Pricing
- Mobile: Starting at $13.99/user/month, the Mobile plan comes with desktop and mobile support, unlimited domestic calls, business SMS/MMS, and voicemail.
- Premium: Starting at $20.99/user/month, the Premium plan comes with everything in the Mobile plan, plus VoIP deskphone support, unlimited video meetings with up to 200 participants, team messaging, and third-party integrations.
- Advanced: Starting at $27.99/user/month, the Advanced plan comes with everything in Premium, plus on-demand call recording, visual voicemail, and call groups.
Grasshopper
Of all the Aircall competitors on this list, Grasshopper is one of the most basic. It’s designed to provide small businesses and entrepreneurs with a professional phone system that’s simple and affordable. It doesn’t have a ton of bells and whistles, but the features it does have are useful.
Grasshopper offers all of its features on every plan. The difference in pricing comes from the number of users and phone numbers. Some of the top features include business texting, call forwarding, automated response, custom greetings, simultaneous handling, and more.
Why Grasshopper Is a Good Alternative
- Affordable: Grasshopper is one of the most cost-effective options for small businesses and startups.
- Simplicity: It’s easy to set up and use, with minimum tech expertise required.
- Mobile-focused: Grasshopper is designed for entrepreneurs and teams that need a professional phone system on the go. It helps keep your personal number separate from business calls.
- Virtual numbers: Local, toll-free, and vanity numbers are all available for a more professional image.
Pricing
- True Solo: Starting at $14/month, the True Solo plan is for one user, with one phone number and one extension.
- Solo Plus: Starting at $25/month, the Solo Plus plan is for an unlimited number of users with one phone number and up to three extensions.
- Small Business: Starting at $55/month, the Small Business plan is for an unlimited number of users with unlimited extensions and up to four phone numbers.
Freshdesk Contact Center
Freshdesk Contact Center (formerly Freshcaller) is an intuitive VoIP provider designed for support and sales teams. It integrates well with the broader Freshwords ecosystem, making it a great option for companies already relying on Freshdesk for customer service. It offers tons of call center features like IVR, call queues, wait queue, warm and cold transfer, and more.
Why Freshdesk Contact Center Is a Good Alternative
- Affordable pricing: Freshdesk offers competitive pricing with flexible plans for small businesses.
- Omnichannel support: It integrates with Freshdesk’s help desk software for seamless support across multiple channels.
- Simple interface: With a user-friendly design, Freshdesk Contact Center is easy to navigate.
Pricing
- Free: Freshdesk Contact Center offers a free version with limited features like call notes, custom greetings, and call metrics (note: there are NO free minutes).
- Growth: Starting at $15/agent/month, the Growth plan offers up to 2000 free incoming minutes, basic call queues, call recording, and call transfer.
- Pro: Starting at $39/agent/month, the Pro plan comes with everything in the Growth plan, plus up to 3000 free incoming minutes, holiday hours, advanced reporting, advanced queues, and tons more contact center features.
JustCall
JustCall is a cloud-based phone system tailored for customer support and sales teams, with features like click-to-call, SMS campaigns, and CRM integrations. It’s a strong Aircall alternative for businesses that prioritize customer engagement.
Why JustCall Is a Good Alternative
- Customer interaction: Click-to-call and SMS automation allow sales teams to quickly engage with customers on multiple channels.
- CRM integrations: JustCall works seamlessly with tools like Salesforce, HubSpot, and Zoho CRM.
- Call center functionality: It includes call center features like call routing, IVR, and call monitoring.
- International reach: JustCall offers local numbers in over 95 countries.
Pricing
- Essentials: Starting at $19/user/month, the Essentials plan comes with outbound calling and SMS, unlimited inbound calling, basic analytics, and core phone system features.
- Team: Starting at $29/user/month, the Team plan comes with everything in the Essentials plan, plus AI transcripts and summaries, over 100 integrations, IVR/call menus, and team performance analytics.
- Pro: Starting at $49/user/month, the Pro plan comes with everything in the Team plan, plus auto dialer, predictive dialer, bulk SMS campaigns and workflows, queue callback, advanced reporting and analytics, and more.
Cloudtalk
CloudTalk is another of the Aircall alternatives that is primarily designed for customer support and sales teams. It offers a cloud-based phone system with robust features aimed at improving communication workflows and team productivity. Cloud-Talk comes with advanced call routing, customizable call center features, strong integrations, and global accessibility.
Why CloudTalk Is a Good Alternative
- Affordability: CloudTalk offers competitive pricing, especially for teams with heavy outbound calling needs.
- Call quality and reliability: CloudTalk is known for its reliable VoIP infrastructure and consistent call quality.
- Focus on customer support: CloudTalk is built with call centers in mind, making it a great choice for customer support teams looking for advanced features and integrations to streamline operations.
Pricing
- Starter: Starting at $25/user/month, the Starter plan comes with unlimited domestic calling in the US and Canada, unlimited inbound calls, international numbers in over 160 countries, call recording, and more.
- Essential: Starting at $30/user/month, the Essential plan comes with everything in the Starter plan, plus 24/7 live human support, advanced real-time analytics, integrations and APIs, IVR, skills-based routing, and more.
- Expert: Starting at $50/user/month, the Expert plan comes with everything in the Essential plan, plus Salesforce integration, 24/7 live support, including phone, advanced support features, advanced sales features, live call monitoring, and more.
Finding the Right Aircall Alternative for Your Business
Aircall is a great cloud-based phone system for organizations focused on sales and support teams. Its advanced call center features, global reach, and enhanced team collaboration all enable businesses to better serve their customers. However, if Aircall isn’t right for you there are tons of Aircall alternatives that may just fit the bill.
If finding an Aircall alternative seems daunting, OneStop Communications can help. We’ll put together price quotes from multiple providers to help you find the one that will fit your business needs.
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