The Vonage vs RingCentral Guide: Which Is Better?

In today’s fast-paced business world, finding the right Voice over Internet Protocol (VoIP) provider is essential. When comparing Vonage vs RingCentral, it’s immediately apparent that both are some of the most popular providers, offering a range of features beyond voice that help you run your business more efficiently. From video conferencing to advanced PBX features, platforms like Vonage and RingCentral can improve your efficiency and productivity. But which unified communications platform is better? 

While both Vonage and RingCentral offer cloud-based VoIP service, each provider is unique. The right platform for your business will depend on the needs of your unique organization. In this blog post, we’ll compare Vonage vs RingCentral head-to-head, exploring in-depth their commonalities, differences, pros and cons, along with various features of their services. If you need a VoIP provider, we can help you. We’re based in Atlanta but we serve the entire US including Memphis, Dallas, Houston, and Los Angeles. Click the button below to get your free estimate!

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The Ooma vs Vonage Guide

Vonage vs RingCentral Commonalities

Both Vonage and RingCentral offer cloud-based VoIP services that provide businesses with communication solutions that are flexible and scalable. They support features like voice calls, video conferencing, messaging, and integrations with popular business applications. Here are some of the key things Vonage and RingCentral have in common:

• Cloud-based VoIP services: Both Vonage and RingCentral operate as cloud-based Voice over Internet Protocol (VoIP) services, allowing you to make and receive business calls over the internet. 
• Flexible solutions: Both offer a suite of flexible solutions for your business communications, including voice calls, conferencing, and messaging. 
• Integration capabilities: Vonage and RingCentral offer integrations with popular business applications to enhance the overall workflow efficiency of your business. 
• Scalability: Designed to accommodate businesses of various sizes, both Vonage and RingCentral provide scalable solutions so you can adjust your communication infrastructure as your needs evolve.
• International calling: While the depth of these features varies, both platforms offer international calling capabilities. 
• User-friendly interfaces: Both platforms provide user-friendly interfaces that are intuitive and easy to learn. 

Differences

Now that we’ve looked at some of the things these platforms have in common, let’s compare Vonage vs RingCentral to see how they’re different. Here are some of their key differences: 

• Pricing structure: RingCentral and Vonage have different pricing structures. While Vonage typically offers tiered plans based on the number of users and features, RingCentral has a more intricate pricing model, with plans catering to different business sizes. 
• Breadth of features: Both platforms offer a range of unified communications features, but the breadth of features differs. Vonage offers a range of essential features, making it a great choice for SMB. RingCentral, on the other hand, provides a comprehensive suite of features, catering to larger enterprises with diverse communication needs. 
• Integration hub: Another major difference when comparing Vonage vs RingCentral is the number of integrations. RingCentral has a robust Integration Hub that provides users with over 200 options, including Salesforce, Gong, Zoho, Zendesk, Hubspot, Marketo, and Slack. Vonage’s integrations are more limited, with 14 free integrations, such as G-Suite and Teams, and 10 paid integrations, like Salesforce and Bullhorn. 

 

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Pros of Vonage

There’s a reason Vonage is one of the top Unified Communications as a Service (UCaaS) providers. With a user-friendly interface and competitive pricing, Vonage is accessible for businesses of all sizes. 

Here are some of the top advantages of Vonage service:

• User-friendly interface: Vonage is known for its intuitive interface. The straightforward design makes it easy for users to quickly make full use of the platform. 
• Flexible pricing plans: Vonage offers a variety of pricing plans so that businesses can choose a package that fits their needs and budget. Prices start at $14.99/user/month and go up to $39.99/user/month. 
• International calling: One of Vonage’s standout features is its emphasis on international calling. The platform offers competitive international rates and extensive coverage, making it attractive to businesses with a global presence. 
• Mobile app: Vonage’s mobile app allows users to stay connected on the go. This is especially useful for remote workers or those who need to access communication tools while away from the office. All you need is an internet connection and an internet-capable device to access all of Vonage’s features. 
• Unified communications: Vonage provides more than just voice. It’s a unified communications solution that offers voice, messaging, and video conferencing in a single platform. This approach streamlines communication and collaboration within your organization. 
• APIs for developers: For businesses with specific customization needs, Vonage offers Application Programming Interfaces (APIs) that allow developers to customize the platform’s capabilities.
• Customer support: Vonage provides outstanding customer support through a variety of channels, including phone, email, and live chat. 

Cons of Vonage

While Vonage has a number of pros, it also has some limitations. Here are some of the cons of Vonage:

• Call quality: Some users have reported issues with call quality in areas with weaker internet connectivity. VoIP service from any company (not just Vonage) requires a strong internet connection for optimum use.
• Depth of features: While Vonage offers a variety of features, it doesn’t have the depth and breadth of some competitors, like RingCentral. 
• Limited innovation frequency: Compared to RingCentral, Vonage doesn’t update its platform with new features as frequently. 
• Learning curve: While the standard features are easy to learn, users have noted that the more advanced features have a steep learning curve that may require training. 
• Integration limitations: While Vonage does provide a decent number of integrations, the variety is nowhere near as extensive as RingCentral’s offerings. 

Pros of RingCentral

RingCentral is a comprehensive communication and collaboration solution. It excels at providing extensive features and comes with a number of advantages. Here are some of the top advantages of RingCentral service: 

• Innovation: RingCentral is committed to innovation, regularly updating with new, cutting-edge communication features. 
• Comprehensive set of features: RingCentral’s comprehensive suite of features include voice calls, video conferencing, team messaging, file sharing, and many more. 
• Scalability: Because of its outstanding scalability, RingCentral is a great choice for businesses both small and large. The platform can adapt to your business’s evolving needs, making it easy to scale up or down. 
• Integration Hub: RingCentral’s Integration Hub offers over 200 integrations with top business applications that help you streamline your workflow. 
• Collaboration: Beyond traditional communication tools, RingCentral offers a variety of features that enable seamless collaboration and messaging. Some of these features include team messaging, file sharing, and task management. 
• Security: RingCentral implements security measures like encryption and multi-factor authentication to protect your business’ communication data. 

Cons of RingCentral

While RingCentral is a top UCaaS provider, it does have a few drawbacks, including: 

• Cost: When comparing Vonage vs Ringcentral, RingCentral is a bit pricier. Prices range from $19.99 to $49.99 per user per month with an annual plan. 
• Complexity: With such an extensive set of features, RingCentral can be overwhelming, especially for smaller businesses looking for a simple solution. 
• Call quality: While many users praise RingCentral for its reliability, some have noted problems with call quality in areas where internet connectivity is an issue. 
• Limited customization: While RingCentral offers a wide range of features, some users have noted limitations in terms of customization, especially when comparing RingCentral vs Vonage. 

When Is Vonage Recommended?

If your business is looking for a user-friendly, cost-effective VoIP solution, Vonage is a great choice. With prices ranging from $14.99/user/month to $39.99/user/month and a la carte options, you can customize your phone system to suit your exact needs. 

We recommend Vonage in the following circumstances:

• If you have a global presence and need affordable international calling.
• If you own a small-to-medium business and are looking for a practical and budget-friendly choice. 
• If your communication needs are fairly straightforward. 
• If you need a VoIP solution that’s scalable and easy to learn. 

When Is RingCentral Recommended?

RingCentral offers a comprehensive communication and collaboration platform with a feature-rich environment. With prices ranging from $19.99/user/month to $49.99/user/month, businesses of any size can find a plan that works for them. 

We recommend RingCentral in the following circumstances: 

• If you want to stay on the cutting edge of technology and take advantage of RingCentral’s commitment to innovation. 
• If you need a wide array of tools and integrations. 
• If you’re looking for a scalable solution that will grow with you. 
• If you need a platform that combines team messaging and collaboration with VoIP service. 

 

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Pricing

So we’ve talked about some of the pros and cons of both companies, but who has the better pricing? Let’s take a look at how RingCentral vs Vonage compare when it comes to pricing:

RingCentral’s pricing is more intricate than Vonage’s, with different plans catering to various business sizes. RingCentral has four tiers of service–Essentials, Standard, Premium, and Ultimate. Prices range from $19.99/user/month to $49.99/user/month with an annual subscription. Companies with 20 or more users will need to upgrade to Standard. RingCentral offers discounts for companies with more than 100 users. 

Vonage’s pricing is a little bit more straightforward, with three plans–Mobile, Premium, and Advanced–that range from $14.99/user/month to $39.99/user/month. They offer add-on features for an additional cost of between $4.99/month and $49.99/month. 

Features

Next up, let’s compare RingCentral vs Vonage features. Both companies offer a diverse set of features for various channels of communication. However, RingCentral has an astounding number that far surpasses Vonage. Here are some of the standout features of each company:

RingCentral: 

• Team Messaging: Collaboration among your team is easier with team messaging channels. 
• File sharing: Share documents seamlessly within the platform. 
• Integration Hub: Connect RingCentral with over 200 popular business apps. 
• Standard VoIP features: Features like multi-level auto attendant, toll free numbers, call recording, and hot desking enable seamless communication. 
• Advanced features: Features like advanced analytics, CRM integrations, and a variety of KPIs help you take your business to the next level. 

Vonage: 

• Voicemail transcription: Easily read and manage voicemails with transcriptions. 
• Standard VoIP features: Features like a multi-level auto attendant, AI virtual assistant, call announce, call monitoring, and simultaneous ring help you manage calls more efficiently. 
• Integrations: With 14 free and 10 paid integrations, Vonage empowers you to work seamlessly with your favorite business apps. 

Ease of Use

When it comes to RingCentral vs Vonage and ease of use, both companies offer intuitive interfaces that are quick to set up and easy to learn. Some users have reported that some of the more advanced features are complicated, but both companies offer professional help.

Integrations

One area in which Vonage and RingCentral differ significantly is in the number of integrations. Vonage offers 14 free and 10 paid integrations with productivity and CRM apps, including:

• Salesforce
• Bullhorn
• G Suite
• Sugar CRM
• HubSpot
• Office 365
• Zendesk
• Microsoft Dynamics
• NetSuite
• JobDiva
• Microsoft Teams

RingCentral, on the other hand, offers over 200 integrations with popular business apps. Some of these integrations include:

• Microsoft Teams
• Office 365
• Google Workspace
• Zendesk
• Hubspot
• Smarsh
• Canvas
• Salesforce
• Gong
• Zoho
• Marketo
• Slack

RingCentral’s Essentials plan only comes with some of the more basic integrations, but higher-tier plans offer more access.

Support

Another important area to consider when comparing Vonage vs RingCentral is their customer support. While both companies have an uptime of 99.999%, there are still times when you might need some technical help. 

Both Vonage and RingCentral offer support through phone and live chat. Additionally, both offer paid support for help designing and implementing more complex configurations. However, Vonage wins this comparison. RingCentral’s 24/7 support is only offered for some plans, while Vonage offers 24/7 support for even its most basic tier. 

Which Has the Best Phone Service?

When you’re looking at a VoIP solution, call quality is paramount. Luckily, both Vonage and RingCentral offer crystal-clear phone service. Vonage customers can upgrade to HD Voice for an additional charge per month. With RingCentral, HD audio is included in every plan. For this reason, RingCentral has a slight edge in terms of phone service over Vonage.

One important thing to note with VoIP service is that call quality can be dependent on your internet connection. A high-speed connection is essential for high-quality phone service. If your connection is slow or doesn’t have enough bandwidth, you may experience latency or jitter with your calls. 

Which Has the Best Security? 

Both Vonage and RingCentral take security seriously, implementing security measures like encryption and multi-factor authentication. Both are compliant with HIPAA and follow third-party security protocols to ensure that customer data is protected. 

Other Services

Beyond core VoIP features, both Vonage and RingCentral offer additional services. 

Vonage provides additional services, including: 

• Add-on support services like PLUS powered by Soluto
• Hourly go-live support
• Contact center solutions
• VoIP onsite installer
• Virtual receptionist recording 
• APIs for developers

RingCentral provides additional services, including: 

• Contact center solutions
• High-volume SMS
• Vanity, international, and extra toll-free numbers
• RingCentral Video Pro, a separate option for video meetings with no extra cost
• Team messaging

Vonage and RingCentral Alternatives

When comparing Vonage vs RingCentral head-to-head, it’s easy to see that both offer powerful unified communications services. However, other top VoIP providers may fit your business needs better. 

Here are some alternative VoIP providers worth considering: 

• Nextiva: With a robust set of communication and collaboration tools, Nextiva enables efficient workflow and communication. Plus, their customer support is the best in the business, and pricing is competitive. 
• 8×8: 8×8 is another standout cloud communications platform that is tailored for businesses of all sizes. 8×8 offers voice, video, chat, and contact center solutions, with a user-friendly interface and a solid global reach. 
• Zoom Phone: If you’re looking for a simple VoIP option, Zoom Phone is a great potion. Using the same reliable infrastructure that made Zoom video conferencing so popular, Zoom Phone provides a modern and scalable solution for voice communication.

 

The Nextiva Vs RingCentral Guide: Cost and Differences

Vonage vs RingCentral: Conclusion 

In the debate between RingCentral vs Vonage, it’s clear that both platforms provide you valuable tools to communicate within your organization. RingCentral is excellent for businesses that need access to a wide array of integrations and features and want to stay on the cutting edge of technology. Vonage is a great choice for businesses that value a simple and cost-effective solution with affordable international calling rates. 

If you need help deciding between Vonage vs RingCentral or want to look at other VoIP providers, OneStop Communications can help. We’ll help you compare quotes from various plans so you can find the one that perfectly fits your business telecom needs. 

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The Ooma vs Vonage Guide

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