The Top Grasshopper Alternatives Guide

Grasshopper is a great virtual business phone system that helps solopreneurs and startups create a professional image. But if your business has grown, you’re probably interested in the top Grasshopper alternatives to help you level up your business. 

There are tons of VoIP providers on the market, which can make sorting through all the Grasshopper alternatives difficult. That’s why we’ve put together this guide on the top Grasshopper alternatives. 

We’ll talk about Grasshopper’s features and pricing, as well as reasons you may be ready to switch. Then, we’ll discuss some of the top Grasshopper competitors to help you find a provider that will work for your business. We’re based in Atlanta but we serve the entire US including Los Angeles, Memphis, Miami, and more!

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Grasshopper vs RingCentral

What Is Ooma?

Why Grasshopper Is a Good VoIP Provider

Grasshopper is a cloud-based phone system that is designed for solopreneurs and small businesses. With affordable pricing and quality VoIP service, Grasshopper offers you a professional communication solution without the costs of other VoIP systems. 

Grasshopper is a good VoIP provider for several reasons, including:

• Ease of use: Grasshopper is designed with simplicity in mind, making it super easy for small businesses and entrepreneurs to set up. With a user-friendly interface, Grasshopper allows for quick configuration and management without the need for an IT department. 
• Professional image: Grasshopper helps small businesses present a professional image to establish credibility with customers. Features like custom greetings, call forwarding, and virtual receptionist ensure that your calls are handled smoothly. 
• Cost-effective: Grasshopper’s pricing is cost-effective compared to landline service. There’s no expensive hardware to pay for, and pricing plans are designed to be affordable. All you need is a mobile device and access to a high-speed internet connection.
• Essential features: Grasshopper may not be fancy, but it does provide a set of features that are essential for business communication, including voicemail, voicemail transcription, call routing, auto attendant, extensions, and business texting. 

Grasshopper Pricing

Grasshopper pricing is designed to be affordable for small businesses and solopreneurs. All plans come with the same phone system features. The difference is in the number of users, phone numbers, and extensions. 

• True Solo: 
  • Pricing: $14/month (when billed annually).
  • 1 user, 1 extension, 1 phone number.
• Solo Plus:
  • Pricing: $25/month (when billed annually).
  • Unlimited users, 3 extensions, 1 phone number.
• Small Business: 
  • Pricing: $55/month (when billed annually).
  • Unlimited users, unlimited extensions, 4 phone numbers. 

Some of the features that come with all Grasshopper plans include:

• 24/7 support
• Business texting
• Mobile and desktop apps
• VoIP and WiFi calling
• Virtual fax
• Voicemail
• Voicemail transcription
• Instant response
• Custom greetings
• Call transfers
• Simultaneous call handling
• Incoming call control
• Reporting

Reasons to Switch from Grasshopper

While Grasshopper has a lot to offer as a VoIP provider, it’s not able to handle more complex business communication needs. Here are some of the reasons you may want to switch from Grasshopper to one of the top Grasshopper alternatives:

• No integrations: Grasshopper doesn’t integrate with third-party apps. This may not be a problem when you’re starting out, but as your business grows, the lack of integrations can be a problem. 
• Lacking features: Grasshopper’s basic business phone system features are a great starting place, but once you’ve grown a bit, you’ll likely need more advanced features like team messaging, video conferencing, and detailed analytics. 
• Not made to scale: Grasshopper is designed for small businesses and entrepreneurs. It’s not built to scale as your business expands. You’ll likely be better off with some of the many Grasshopper competitors that can scale with you. 
• International calling: While Grasshopper does offer international calling, its rates are not necessarily competitive. That may not be a problem for a one-time call, but if you’re regularly working with clients or coworkers overseas, you’ll need a provider that offers affordable international rates. 

 

Integrated Telecom Services

Top Grasshopper Alternatives

Grasshopper can be a great starting place for businesses with a small budget. But when you’re growing, your needs become more complex. That’s when it’s time to consider Grasshopper alternatives. 

Nextiva

Our top recommendation for Grasshopper alternatives, Nextiva is a cloud-based business phone system and unified communications provider that does it all. Nextiva offers more than just voice calling and business texting. It comes with unified communication features, such as team messaging, file sharing, video calling, and more. Nextiva also integrates with top CRM software and business apps, helping you and your team work more efficiently.   

But more than business communications, Nextiva can help you improve the customer experience. You can manage multiple customer channels on one platform so that customers can reach you on their terms without their information getting lost. 

Nextiva’s platform is super secure, with end-to-end encryption and 24/7 data monitoring. Plus, Nextiva relies on third-party audits to check for vulnerabilities. And with 8 data centers across the US for redundancy, Nextiva’s service is reliable when you need it. 

Why Nextiva Is a Good Grasshopper Alternative

• Nextiva offers a wide range of features that are absent with Grasshopper service, including video calling, social media channels, and team messaging. 
• Nextiva’s customer support is some of the best in the industry, with 24/7 support via phone, webchat, and email. 
• Nextiva comes with AI capabilities that help you better serve your customers. Some of their prebuilt AI functions include AI chatbots, workforce management, and sales and service automations.
• Nextiva supports mobile and remote collaboration so that your team can be productive even when they’re not in the same location. 
• Nextiva’s reporting and analytics (available on the Engage plan and higher) are advanced, giving you actionable insights to make data-driven decisions. 

Pricing

• Digital:
  • Pricing: $20/user/month, when billed annually.
  • Features: The Digital plan comes with website live chat, messaging apps, social media channels, review management, and digital service helpdesk. 
• Core:
  • Pricing: $30/user/month, when billed annually. 
  • Features: The Core plan comes with everything in the Digital plan, plus inbound and outbound voice, business texting, video meetings, screen sharing, file sharing, and call routing. 
• Engage:
  • Pricing: $40/user/month, when billed annually. 
  • Features: The Engage plan comes with everything in the Core plan, plus call center and queuing, toll-free number and minutes, advanced reporting, Microsoft Teams integrations, and website chatbot.
• Power Suite:
  • Pricing: $60/user/month, when billed annually. 
  • Features: The Power Suite plan comes with everything in the Engage plan, plus advanced IVR, intelligent routing, unified team interface, supervisor dashboard, and AI transcription and summaries. 

 

Nextiva

RingCentral

One of the most popular of the Grasshopper alternatives we’re covering, RingCentral is jam-packed with features. For some, the number of features can be overwhelming (especially if you’re used to the simplicity of Grasshopper). However, if you have extensive communication and collaboration needs, RingCentral has just about everything you need to optimize your organization. 

RingCentral is a unified communications platform, made to bring all your important business communications in a single space. It comes with unlimited calling in the US and Canada, business texting, video meetings, team messaging, and file sharing. RingCentral also integrates with top business apps to help you and your team work more efficiently. 

Why RingCentral Is a Good Grasshopper Alternative

• RingCentral offers over 300 integrations with CRM, business productivity, and specialized apps. 
• RingCentral’s business phone system is available on even its lowest tier. With features like call recording, multi-level IVR and auto attendant, and call queues, it makes managing your incoming calls simple. 
• RingCentral has a global footprint, making it optimal for teams working with overseas clients. It supports 18 languages across its apps and is available in over 40 countries. Plus, RingCentral offers local phone numbers for over 100 countries. 

Pricing

• Core:
  • Pricing: $20/user/month, when billed annually. 
  • Features: The Core plan comes with unlimited calling in the US and Canada, business texting, IVR, Google and Microsoft integrations, single sign-on, visual voicemail, real-time analytics, unlimited AI-powered video meetings with up to 100 participants, and a developer platform with access to APIs. 
• Advanced:
  • Pricing: $25/user/month, when billed annually. 
  • Features: The Advanced plan comes with everything in the Core plan, plus automatic call recording, advanced call handling and management, over 300 integrations, unlimited internet fax, and custom roles and permissions. 
• Ultra:
  • Pricing: $35/user/month, when billed annually. 
  • Features: The Ultra plan comes with everything in the Advanced plan, plus customizable business analytics with 12 months of storage, unlimited AI-powered video meetings with up to 200 participants, device analytics and alerts, and unlimited storage for files and recordings. 

 

Top RingCentral Alternatives

GoTo Connect

GoTo Connect is another one of the Grasshopper alternatives that offers unified communications. With four tiers of service, GoTo Connect provides multiple plans to fit your unique needs. The lowest tier is a solid, cloud-based phone system, while at the higher end, you get access to powerful contact center features. 

Why GoTo Connect Is a Good Grasshopper Alternative

• GoTo Connect offers a full suite of unified communications tools, including VoIP phone service, video conferencing, team messaging, and collaboration tools. 
• GoTo Connect offers a robust set of advanced features, such as IVR, call analytics, and call recording, for improving your customer’s experience.
• Unlike Grasshopper, which only scales so far, GoTo Connect is built to scale with your business, supporting small businesses to large enterprises with complex communication needs.

Pricing

GoTo Connect doesn’t publish its pricing online, so we can’t go over specific pricing details. Instead, here’s a comparison of the features in each tier of service. 

• Phone System: GoTo Connect’s cloud-based phone system comes with voice and video calls, team chat, auto attendant, call routing, call queues, 80 SMS credits/seat/month, and basic integrations. 
• Customer Engagement: The next tier of service comes with everything in the Phone System plan, plus shared contacts, customer history, 1 multi-channel shared team inbox, personalized outreach SMS campaigns, customer surveys, and Facebook and Instagram messenger integrations. 
• Complete CX: The Complete CX plan adds onto the Customer Engagement plan with contact center capability, multi-channel inbox for voice, video, chat, social, and SMS, analytics and reporting, AI chat analysis, and call management features. 
• Contact Center: The highest tier of service helps you create an omnichannel contact center, with omnichannel capabilities, workforce management integrations, performance management tools, flexible customizations and APIs, and auto-dialer. 

Ooma 

Ooma is a VoIP provider that offers unlimited calling in the US, Canada, Mexico, and Puerto Rico, text messaging, video meetings, and team chat. It supports both softphones and hard phones, giving you the flexibility to choose how you make your phone calls. 

If you’re looking for easy-to-use Grasshopper alternatives, Ooma is a great one to consider. Ooma is popular for SMBs for its affordable pricing and straightforward features. Although Ooma doesn’t have as many advanced features as Grasshopper competitors like Nextiva and RingCentral, it does come with more features than Grasshopper.

Why Ooma Is a Good Grasshopper Alternative

• Ooma comes with more business communication and phone system features than Grasshopper, including virtual receptionist, team chat, and CRM integration. 
• Ooma is easy to use so that even those lacking technical experience can learn to use it quickly. 
• Ooma comes with 24/7 customer support, with numerous reviews praising their responsiveness. 

Pricing

• Essentials: $19.95/user/month.
• Pro: $24.95/user/month.
• Pro Plus: $29.95/user/month.

 

Top Ooma Alternatives

Vonage

Vonage is another one of the most popular Grasshopper alternatives on this list. It offers over 50 business phone system features for handling and managing your calls. Vonage is especially great for training new team members and sales teams. While Vonage’s feature set isn’t as robust as some of the other Grasshopper competitors, it does come with team chat on all plans and video conferencing. 

Why Vonage Is a Good Grasshopper Alternative

• Vonage offers tons of business phone system features, like call park, call flip, AI virtual assistant, and call queues. 
• Vonage is one of the more customizable Grasshopper alternatives, with developer access to APIs for custom integrations. 
• Vonage offers around 20 popular third-party integrations, like Salesforce and HubSpot. 

Pricing

• Mobile: $13.99/month/line, when billed annually. 
• Premium: $20.99/month/line, when billed annually. 
• Advanced: $27.99/month/line, when billed annually. 

Add-Ons:

• Business Call Recording Service: $49.99/month.
• Business Inbox (cross-channel texting with customers): $9.99/month. 
• On-Demand Call Recording: $4.99/month.
• Toll-Free Company Number: $39.99/month. 

 

Vonage vs RingCentral

8×8

One of the best Grasshopper competitors, 8×8 offers voice, video conferencing, business texting, and team messaging capabilities. It comes with dozens of integrations with top business apps, like Salesforce, HubSpot, and Slack. Although it has a bit of a learning curve, 8×8 has so many features that it’s often worth it. 

Why 8×8 Is a Good Grasshopper Alternative

• Of all the Grasshopper alternatives, 8×8 has the best international presence. Even just the first tier of services comes with unlimited calling in up to 14 countries. 
• 8×8 is a feature rich system with tons of features for your business communication and collaboration. 
• One of the unique features that 8×8 offers is public and private streaming to YouTube. Even if you hit the participant cap of 500, this lets you stream your meeting to more attendees. 

Pricing

Like some of the other Grasshopper competitors, 8×8 doesn’t publish its pricing online. Instead, you have to talk to their sales department for a quote. Here’s a rundown of the features for their 2 VoIP plans (the other 3 are for contact center functionality).

• X2: The X2 plan comes with unlimited voice calls in up to 14 countries, HD audio and video conferencing for up to 500 participants, business texting, team chat, and Microsoft Teams integrations. 
• X4: The X4 plan comes with everything in the X2 plan, plus unlimited voice calls to 48 countries, 8×8 Frontdesk console for receptionists and operators, supervisor analytics, and call management features like call whisper and barge. 

 

Top Ooma Alternatives

Google Voice

Google Voice is a virtual phone system that’s easy to use and full of features that are lacking in Grasshopper. Google Voice comes with calls to the US, Canada, and most European countries, text messaging, call forwarding, call recording, voicemail transcription, and conversational AI. 

Unlike other Grasshopper competitors, Google Voice itself doesn’t have video conferencing or team messaging. However, Google Voice is an add-on for Google Workspace, which does offer these features. Between the two, you get access to essential unified communications and collaboration features. 

Why Google Voice Is a Good Grasshopper Alternative

• If you already rely on the Google ecosystem of apps, you’ll love how seamlessly Google Voice integrates with everything else. 
• Google Voice supports both softphone and hardphone usage, although only in the higher tiers. The Starter plan only lets you make phone calls via a softphone on your cell phone or desktop. 

Pricing

One thing to note about Google Voice is that it’s only available as an add-on for Google Workspace. Prices for Workspace range between $6-$18/user/month. 

• Starter: $10/user/month. 
• Standard: $20/user/month.
• Premier: $30/user/month. 

 

Top Google Voice Alternatives for Businesses

Zoom

Although you probably know it for its video conferencing platform, Zoom offers so much more than just video. With voice calling, video conferencing, team chat, and tons of team collaboration features, Zoom is perfect for hybrid and remote workforces looking to stay connected. 

Why Zoom Is a Good Grasshopper Alternative

• Zoom is known for its user-friendly interface, something that not all the Grasshopper competitors on this list can claim. 
• Zoom comes with tons of integrations to top third-party apps. 
• Zoom offers a total unified communication solution with a heavy emphasis on collaboration that makes remote work easier. 

Pricing

• Basic: Free
• Pro: $13.32/user/month when billed annually. 
• Business: $18.32/user/month when billed annually. 
• Enterprise: Quote-based pricing. 

 

Zoom Cloud PBX

Aircall

Founded in 2014, Aircall is one of the newest Grasshopper alternatives. Still, Aircall is a popular choice, with voice calling and business texting. Aircall is primarily used for its contact center functionalities with tons of features that help you monitor performance and manage calls. Aircall comes with over 100 third-party integrations, such as Zendesk, HubSpot, and Zoho. 

Why Aircall Is a Good Grasshopper Alternative

• Aircall provides contact center functionalities like IVR, click-to-dial, call recording, simultaneous outbound calls, and more. 
• Aircall lets you tag conversations so you can easily search through recorded calls. 
• Aircall offers AI features like conversation summaries, transcript text search, sentiment analysis, and trending topics. 

Pricing

• Essentials: $30/license/month.
• Professional: $50/license/month. 
• AI Add-on: $9/license/month. 
• Analytics Add-on: $15/license/month. 

One thing to note about Aircall’s pricing is that you have to sign up for at least 3 licenses to get started. 

Which Grasshopper Competitor Is Right for You?

There are tons of Grasshopper alternatives on the market to choose from. Whether you’re looking for a provider with an international presence, contact center capabilities, or advanced telephony features, you’ve got choices. Still, going through all the Grasshopper competitors can be challenging. You want to make sure you find one that works with both your budget and your needs. 

Luckily, you don’t have to do it alone. 

At OneStop Communications, we’re here to help you decide between the top VoIP providers. We bring together multiple quotes from top providers and help you find one that will best suit your organization’s unique needs. 

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Grasshopper vs RingCentral

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