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The Top Nextiva Alternatives & Competitors Guide
When looking for a VoIP provider to take care of your business communication needs, it’s important to consider your options. While we highly recommend Nextiva, we also recognize that some Nextiva alternatives might be a better fit for your business needs.
From advanced call management features to analytics and reports, Nextiva has tons of features that make business communication a breeze. However, in case it’s not the right fit, here are some top Nextiva competitors to help you make an informed decision. If you’re looking for a VoIP provider, we can help you find the best one for you. We’re based in Atlanta but we serve the entire US including Miami, Los Angeles, and Houston!
Who Is Nextiva Right for?
Nextiva is one of the leading providers of cloud communications, offering VoIP (Voice over Internet Protocol) service that lets you make and receive phone calls anywhere you have an internet connection. Their comprehensive suite of communication and collaboration features can help your team work together more efficiently.
One of the standout features of Nextiva is its unified communication platform. Users can seamlessly switch between voice, video, and messaging channels all on a single platform. This integrated approach enables efficient communication with coworkers and customers.
Nextiva might be right for you if you prioritize seamless communication, collaboration, and customer engagement. Industries like customer service, sales, healthcare, education, and professional services can use Nextiva to streamline their operations and improve customer interactions. Plus, Nextiva enables businesses with remote or hybrid teams to communicate with ease, even with team members working from different locations. Additionally, Nextiva scales easily, meaning businesses can easily add users as they grow.
Top Nextiva Alternatives
Nextiva has tons of great features and works particularly well for small-to-medium businesses. However, if you’re looking to explore your options, here are some top Nextiva alternatives to consider.
RingCentral
RingCentral is one of the top Nextiva alternatives on the market. They offer a cloud-based communication and collaboration platform that provides you with all the tools you need to improve internal and external communication. RingCentral offers over 300 integrations with third-party applications, including many that are specialized or industry-specific.
RingCentral comes with tons of advanced call management features, like call whisper, call barge, and call monitor. Call recording is available on demand on the Core plan, but both Advanced and Ultra offer automatic call recording. For companies looking to customize, RingCentral offers access to Application Programming Interface (API) on the Advanced and the Ultra plans.
Pros
- Unified communications platform offering voice, video, messaging, and collaboration tools
- Scalable for businesses of all sizes
- Robust set of features
- Accessible on mobile apps
- Partnerships with Avaya and Mitel, which can help you transition from your legacy system
Cons
- RingCentral costs more than many other VoIP providers, especially at its higher tiers of service
- Because of its extensive feature set, RingCentral comes with a learning curve for new users
- Some users have reported mixed reviews about RingCentral’s customer support
Pricing
- Core: $20/user/month when billed annually
- Advanced: $25/user/month when billed annually
- Ultra: $35/user/month when billed annually
Vonage
Another one of the top Nextiva competitors, Vonage offers a feature-rich solution for your business communication needs. Vonage is one of the most customizable VoIP providers on this list, with access to APIs for integrating communication features into other applications. While Vonage does offer video conferencing abilities, it shines in the voice department, with over 40 VoIP features like call routing, virtual receptionist, call announce, call flip, call recording, and more.
Pros
- Unlimited domestic calls and business texting
- Twenty-plus business app integrations
- Comprehensive access to APIs
- Feature-rich solution, particularly for VoIP
- Global reach with international phone numbers in over 60 countries
Cons
- Limitations in Vonage’s mobile app compared to desktop use
- Add-on costs for features that come standard with other VoIP providers
- No auto-attendant on the Mobile plan
Pricing
- Mobile: $19.99/user/month
- Premium: $29.99/user/month
- Advanced: $27.99/user/month
Webex
Webex is a cloud-based collaboration solution that, like Nextiva, offers VoIP, team messaging, and video conferencing in a single platform. Webex, which was acquired by Cisco in 2007, has been providing online meetings and webinars since 1995. Webex is used by some of the top enterprises for its robust security and extensive feature set. Webex is particularly adept at complex deployments, which can be beneficial for enterprises with multiple locations.
Pros:
- Provides a wide range of collaboration tools, including video conferencing, screen sharing, and virtual breakout rooms
- Strong security features, with end-to-end encryption for meetings and data
- Integrates seamlessly with over 100 top business apps, like Salesforce and Slack
- Scalable solutions for businesses small and large
- Works with existing meeting room infrastructure
- Experienced with large-scale deployments
Cons:
- Has a high learning curve for new users due to its extensive set of features
- Customization options are limited compared to other platforms
- Uses tons of bandwidth, especially for meetings of 20 or more
Cost:
- Webex Free: $0 for basic features
- Webex Meet: $12/user/month for video meetings only
- Webex Call: $15.30/user/month for voice calls only
- Webex Suite: $22.50/user/month for voice and video meetings
- Webex Enterprise: Quote-based pricing
- Webex Contact Center: Quote-based pricing
Zoom
One of the top Nextiva alternatives you’ve probably used in your home, Zoom is a cloud-based video conferencing and collaboration platform that has gained immense popularity for its ease-of-use. While Zoom started as a video platform, they have since expanded to offer voice and messaging features to become a unified communications service. Some of Zoom’s newest features include Notes, a document editor that can be used personally or collaboratively with tons of formatting options, and Clips, a short-form video editor.
Pros:
- User-friendly interface is easy to use, even for new users
- HD video and audio capabilities provide clear and crisp communication
- Easy to scale
- Comprehensive feature set, including screen sharing, virtual backgrounds, whiteboard, recording, polling, and more
- Robust reliability and performance mean minimal downtime
Cons:
- Voice calling only comes with Business Pro
- No free phone numbers
- Customer service response time could be better
Pricing:
- Basic: Free
- Pro: $15.99/user/month
- Business: $21.99/user/month
- Business Pro: $26.99/user/month
- Enterprise: Quote-based pricing
Microsoft Teams
Microsoft Teams is a Nextiva alternative that is heavily focused on team collaboration, providing workplace chat, video meetings, file store, and deep integration with Microsoft 365 apps. While Teams does offer voice calling as an add-on feature, most people use teams for its collaboration features and pick another provider for their business phone system. Platforms like Nextiva simply have more call management features than Teams. However, Teams and Nextiva work beautifully together for added collaboration with your team.
Pros:
- Integrates easily with Microsoft Office 365 applications like Outlook, Word, Excel, and SharePoint
- Robust collaboration features like instant messaging, file sharing, and real-time document collaboration help your team work more efficiently
- Channel-based organization allows users to create dedicated spaces for different projects or teams
- Easy to scale and works for businesses of all sizes
Cons:
- Can be challenging for new users to learn
- Requires tons of resources to run, especially video calls and screen sharing
- Limited external collaboration
- Limited voice calling and management features
Pricing:
- Microsoft Teams Essentials: $4/user/month, when paid annually
- Microsoft 365 Business Basic: $6/user/month
- Microsoft 365 Business Standard: $12.50/user/month
Google Voice
Google Voice is a cloud-based phone service provided by Google. Google Voice has a user-friendly interface and offers call forwarding, voicemail, voice, and text messaging. It integrates with Google Workspace (which used to be called G Suite) to provide a suite of communication and collaboration tools that helps your business run more efficiently. It’s a great choice for small businesses with a small budget, but does not provide the extensive features that a large enterprise might need.
Pros:
- Users can port their current number
- Unified communications to manage calls, voicemail, and text messages in a single interface
- Low-cost service that works especially well for small businesses
- Call screening and call blocking to help reduce spam calls
- Integrates seamlessly with Google Workspace
Cons:
- Does not integrate with competing suits, like Microsoft Office 365
- Lacks advanced features and scalability of other platforms
- International calling is limited and rates are less competitive than other platforms
Pricing:
- Starter: $10/user/month
- Standard: $20/user/month
- Premier: $30/user/month
Dialpad
Another top Nextiva alternative, Dialpad is a cloud-based communication platform that excels in the AI department. They offer Natural Language Processing, a feature that analyzes language for sentiment analysis and classification, Automated Speech Recognition, and Semantic search. Dialpad provides voice calling, video conferencing, messaging, and contact center solutions.
Pros:
- Provides unified platform for voice, video conferencing, messaging, and collaboration
- Scalable and suitable for businesses of all sizes
- Flexible pricing plans with customizable features
- HD voice quality for crisp audio during calls
- Intelligent call routing improves call handling efficiency
- Integrations with business applications like Google Workspace, Microsoft 365, Salesforce, and Zendesk
- Advanced AI features like Natural Language Processing and Semantic Search are native to all Dialpad products
Cons:
- International calling options are limited
- Steep learning curve for new users
- Limited customization abilities
Pricing:
- Standard: $15/user/month when billed annually
- Pro: $25/user/month when billed annually
- Enterprise: Quote-based pricing
8×8
Another one of the top Nextiva competitors, 8×8 offers voice calling, video conferencing, and contact center solutions. 8×8 comes with a rich set of features and is known for its outstanding customer service. One unique 8×8 feature is its Frontdesk interface, which helps receptionists and other front desk employees manage incoming calls more efficiently. 8×8 heavily focuses on video conferencing capabilities, allowing up to 500 participants per meeting on the second lowest pricing plan, but lacks certain collaboration features.
Pros:
- Provides a unified platform for voice, video, and messaging
- Scalable for businesses small and large
- Offers a wide range of features like file sharing, video conferencing, and integration with popular business apps
- Reliable performance with a 99.999% uptime SLA and global data centers
- Contact center functionality on the same platform as voice, video, and messaging
- User-friendly interface
Cons:
- Some features that are basic on other platforms are only available for the higher tiers of service
- Extensive set of features means there is a high learning curve for new users
- Mixed reviews for 8×8’s customer support
- Limited customization options
Pricing:
- 8×8 Express: $15/user/month when billed annually
- X2: $24/user/month when billed annually
- X4: $44/user/month when billed annually
- X6: $85/user/month when billed annually
- X7: $110/user/month when billed annually
- X8: $140/user/month when billed annually
Ooma
Ooma office is a Nextiva competitor that’s geared towards small-to-medium businesses. They provide tons of call management features, like virtual receptionist, call park, call logs, virtual extensions, and ring groups. Plus, Ooma is unique on this list for offering unlimited calls in the US, Canada, Mexico, and Puerto Rico. Ooma provides voice, business texting, and video conferencing, although only Pro and Pro Plus provide video functionality. Ooma also sells business internet and hardware, which is a great option if you want to take care of all your business communication needs in one place.
Pros:
- Cost-effective, particularly for SMBs
- No long-term contracts required
- VoIP phone systems come with tons of features, like virtual receptionist, call forwarding, voicemail transcription, and more
- Easy to scale
- Highly reliable service
- Easy to set up and use
- Unlimited calling to US, Canada, Mexico, and Puerto Rico
Cons:
- Limited number of software integrations
- Mixed experiences with customer support reported by users
- Limited mobile app features
- May require hardware like Ooma-compatible IP phones or adapters
- High international calling rates
Pricing:
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
Five9
Like 8×8, Five9 is heavily geared towards providing contact center solutions. It provides voice calling, business texting, email, live chat, and social messaging all in a single platform, helping businesses offer omnichannel customer support. With AI, you can easily automate many customer support tasks as well as route calls efficiently. Five9 also integrates with top business apps like Salesforce, Microsoft Teams, and Zendesk. Five9 does not provide video conferencing, but integration with other apps can provide this missing piece.
Pros:
- Comprehensive set of features for contact centers, like IVR, ACD, predictive dialing, call recording, quality management, and more
- Scalable for businesses of all sizes
- Tons of customization options to tailor the platform for specific needs
- Integrates with popular CRM systems
- Detailed analytics and reporting capabilities
- Integration with Nextiva One UCaaS
Cons:
- Pricing is relatively higher than many other Nextiva alternatives
- Learning curve for new users due to Five9’s many features
- Mixed experiences with customer support reported by users
- No ticketing system
Pricing:
- Core: $149/user/month
- Premium: $169/user/month
- Optimum: $199/user/month
- Ultimate: $229/user/month
Grasshopper
Many of the other top Nextiva alternatives discussed here are focused on providing unified communications or contact center solutions. However, if you need a virtual phone system without all the bells and whistles, Grasshopper might be an alternative for you to consider. Grasshopper is geared towards entrepreneurs and small businesses looking to establish a professional phone presence. It offers features like toll-free and local numbers, call forwarding, voicemail transcription, and customizable greetings.
Pros:
- Provides a professional image for small businesses and entrepreneurs while protecting personal information
- Offer flexibility in terms of call forwarding and routing
- Mobile app enables users to manage calls on the go
- Competitive pricing that is tailored for small businesses
- Flat rate pricing rather than per user subscription model
Cons:
- Lacks advanced features like call recording, advanced call analytics, and integrations
- Limited international calling
- Limited number of integrations
- No video conferencing
Pricing:
- True Solo: $14/month when billed annually
- Solo: $28/month when billed annually
- Partner: $46/month when billed annually
- Small Business: $80/month when billed annually
GoTo Connect
GoTo Connect is a cloud-based unified communications provider offering voice calling, video conferencing, messaging, and collaboration tools. GoTo Connect is geared towards businesses of all sizes, but works particularly well for SMBs. GoTo Connect integrates with top business applications like Google Workspace, Salesforce, and Zendesk. GoTo Connect gives you all the advanced features of a traditional PBX system without the physical line and enables hybrid and remote work environments.
Pros:
- Feature-rich VoIP solution with auto-attendant, call routing, voicemail transcription, and more
- Easy to scale
- Integrations with top business apps like Zendesk, Salesforce, and Microsoft Office 365
- 99.999% uptime with SLA and redundant data centers for reliable service
- Competitive pricing plans with no hidden fees
Cons:
- Learning curve for new users
- Mobile app lacks reliability
- Limited customization capabilities
- Some users have noted delays in customer support time
Pricing:
- Basic: $29/user/month when billed annually
- Standard: $39/user/month when billed annually
Find the Right VoIP Provider with OneStop
While Nextiva is our top choice, tons of high-quality Nextiva alternatives enable seamless collaboration and communication for your business. At OneStop, we’ll help you compare pricing and plans so that you can find the VoIP provider to handle your business phone system needs. Contact us today for a no-obligation quote to see what we can do for you!
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