Using Hosted PBX for Your Call Center

A hosted PBX is an ideal solution for any business that has or wants to incorporate a call center. A hosted PBX allows businesses to send and receive telephone calls via the internet. Call centers can track employee calls and ensure that customer calls are immediately answered. Customers become quickly frustrated when their phone calls are not answered. They will move on to your competitor if they are not receiving the attention they need. This means a loss of potential sales and revenues.

Why Choose Hosted PBX for Your Call Center?

No call center is effective without reliable communication. This is especially true if your business has multiple office locations and a mobile sales team. A hosted PBX serves as the primary hub for all of your business communication. Employees and sales teams have access to all of the modern features of the hosted PBX regardless of location.
Other benefits can include:

Cost Savings – A hosted PBX solution eliminates expensive long distance calls.

Call Monitoring – Managers and/or HR staff can monitor and record communication between employees and customers. This feature can increase productivity and improve employee work ethic.

Routing Features – Staff are able to teleconference, create sub-groups, and more which is especially helpful for sales calls.

Scalability – You can easily upgrade or downgrade your service.

One of the biggest benefits of hosted PBX is its reliability. Calls are quickly connected without a lagging response time, delays, or decrease in call quality. There is also less worry of downtime if a disaster occurs. Since your hosting provider manages your PBX, your communications are up and running even in an emergency.

Contact us today to schedule a consultation. We offer a broad range of telecom solutions and innovative services at competitive prices.