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The Top Vonage Alternatives Guide
Vonage is one of the top VoIP providers on the market, but it’s not for everyone. If you need to switch from Vonage or simply find a provider for your business, you’ll want to consider the many Vonage alternatives. The right provider will improve communications in your organization while fitting into your budget.
If you’re feeling overwhelmed by the number of alternatives to Vonage, you’ve come to the right place. In this guide, we’ll go into detail about Vonage, including its benefits and disadvantages. Plus, we’ll cover the top Vonage alternatives to help you determine the right provider for you. If you need a VoIP provider for your business, we’ll give you a free quote. Click the button below or call us at 866-594-9166. We’re based in Atlanta but we serve the entire US including Austin, Auburn, Memphis, and more!
What is Vonage?
Vonage is a VoIP provider that offers voice calling, video conferencing, and messaging over the internet rather than with a landline. Because it relies on an internet connection rather than a telephone line, Vonage lets you access its unified communications platform from any device, as long as you’re connected to the internet. Plus, Vonage offers advanced call management features, such as call transfers, call forwarding, auto-attendant, and integrations with over twenty popular business applications.
Vonage has three tiers of service to cater to different needs and budgets:
- Mobile: Pricing starts at $19.99/user/month and comes with unlimited domestic calls, business SMS and MMS, voicemail, phone number porting, and virtual receptionist.
- Premium: Pricing starts at $29.99/user/month and comes with everything offered in the Mobile plan, plus use with VoIP desk phones, third-party integrations, unlimited video meetings with up to 200 participants, team messaging, and single sign on.
- Advanced: Pricing for Vonage’s advanced plan starts at $39.99/user/month and comes with everything in the Premium plan, plus on-demand call recording, visual voicemail, and call groups.
The Benefits of Vonage
Vonage has been a top VoIP provider since 2001. It offers businesses a flexible way to communicate both with customers and coworkers alike. Here are some of the top benefits of Vonage:
- Cost savings: When compared to traditional business phone systems, Vonage will save you lots of money. That’s because, as a VoIP provider, Vonage doesn’t require the hardware, installation, and maintenance of landline service.
- Feature-rich: Vonage provides tons of features to enhance communication in your organization. Some of these include voicemail, call forwarding, virtual receptionists, and conference calling.
- Flexibility: With Vonage, you can make and receive phone calls from anywhere with an internet connection, allowing your remote or hybrid teams to collaborate easily.
- Scalability: Vonage is a scalable solution that can grow with your business. It’s easy to add users or upgrade features as your needs change without waiting for installation or paying for expensive new hardware.
- Customization: Vonage provides access to communication APIs (Application Programming Interfaces) that let you customize your phone system to fit your company’s needs.
The Disadvantages of Vonage
While Vonage is a great VoIP solution, it’s not a perfect solution and has some disadvantages. If you find that Vonage isn’t right for your business, you’ll want to look into some of the top Vonage competitors. Here are some of the disadvantages of Vonage:
- Quality of service: When it comes to Vonage call quality, some users have noted issues with jitter, latency, and dropped calls.
- Add-on costs: Many of Vonage’s best features, like automatic all recording and extensions, come with an added fee.
- Complicated: While Vonage has a user-friendly interface, it requires programming knowledge to fully customize. If you don’t have any team members with coding experience, you’ll likely struggle to manage the communication API aspect.
Things to Keep in Mind when Switching
If you’re looking to make the switch from to one of the Vonage alternatives on this list, there are a few things to keep in mind:
- Internet connectivity: For any VoIP service, it’s important to remember that the quality of your internet service will affect the call quality.
- Contract: Vonage requires an annual contract to get its best prices. If you break the contract early, you’ll be subject to cancellation fees.
- Number porting: If you want to retain your existing phone numbers when switching, you’ll need to make sure the new provider offers number porting.
- Training and support: Before fully switching to your new business phone system, you’ll need to plan for training and support for your employees as they learn the new system.
Top Alternatives to Vonage
The right provider for you will depend on your organization’s exact needs. Here are some of the top Vonage competitors to consider.
Nextiva
Our number one pick for Vonage alternatives is Nextiva. If you’re looking for a cloud business phone system that does it all, Nextiva is it. Nextiva provides voice calling, video conferencing, team messaging, and text messaging all in a single app. And with dozens of team collaboration features, Nextiva makes working together easier and more productive.
Some of Nextiva’s top features include:
- Call Pop: Call Pop is a feature that improves the customer experience significantly. When a customer calls, important details about them pop up on the agent’s screen. This helps your agents better serve your customers.
- Advanced analytics: Nextiva provides analytics and reporting tools that let your business track and analyze call data, agent performance, and other key metrics. This can help your business gain insight into your communication process to make data-driven improvements.
- Team collaboration: Nextiva’s team collaboration tools help your team work together more efficiently–whether you’re all in the office or working remotely. Features include team chat, screen sharing, multiple rooms for video conferencing, file sharing, and calendar sharing.
Pricing
Nextiva offers three tiers of service to fit a variety of budget and communication needs.
- Essential: Nextiva’s Essential plan starts at $18.95/user/month. With the essentials plan, you get a fully working business phone system, unlimited voice and video calling, unlimited internet fax, and Outlook/Google Workspace integrations.
- Professional: If you need more than just the base plan, Nextiva’s Professional plan comes with more features, with pricing starting at $22.95/user/month. The Professional plan includes everything in the Essential plan, plus unlimited conference calls with up to 40 participants, unlimited video conferencing, screen sharing, auto-attendant, mobile and desktop business texting, and integration with Salesforce and Hubspot.
- Enterprise: For small and medium-sized teams that need more, the Enterprise plan starts at $32.95/user/month. This plan comes with everything above, plus unlimited participants on voice and video conferencing, call recording, video conference recording, voicemail transcription, single sign on, and more integrations.
RingCentral
Another popular Vonage competitor, RingCentral is great for businesses who need a feature-rich platform that will improve your team’s collaboration. RingCentral offers voice calling, video conferencing, team messaging, file sharing, developer access to APIs, and integration with over 300 business applications. RingCentral is one of the pricier providers on the list, and part of that is because of the sheer number of features offered.
Pricing
- Core: Core starts at $20/user/month. Features include a cloud phone system with 100 toll-free minutes/month, up to 25 business texts/month, visual voicemail, auto-attendant, on-demand recording, as well as unified communications features.
- Advanced: The Advanced plan starts at $25/user/month and comes with everything in Core plus 1000 toll-free minutes, 100 texts/user/month, advanced call routing, automatic or on-demand recording, advanced call monitoring, and more.
- Ultra: RingCentral’s Ultra plan starts at $35/user/month. It comes with 10,000 toll-free minutes, 200 texts/user/month, up to 200 participants in video conferences, unlimited storage for files and recordings, and more.
The Vonage vs RingCentral Guide
Ooma
Unlike some of the other Vonage competitors, Ooma doesn’t have all the bells and whistles. But if you’re looking for a straightforward Vonage alternative, Ooma is worth considering. Ooma is a great choice if you need a VoIP solution that will integrate with your existing desk phones. Ooma also offers some legacy features, such as analog fax support and overhead paging. It has an user-friendly interface and a virtual receptionist to help manage incoming calls and texts. Plus, Ooma does not require any contracts, unlike many of the other Vonage alternatives.
Pricing
- Ooma Office Essentials: Pricing for the base plan starts at $19.95/user/month. It comes with business phone system functionality, local phone numbers, user extensions, and unlimited calling to the US, Canada, Puerto Rico, and Mexico.
- Ooma Office Pro: The next level up, Ooma Office Pro starts at $24.95/user/month. The plan includes Essentials features plus Ooma Meetings, call recording, enhanced call blocking, voicemail transcription, and more.
- Ooma Office Pro Plus: For $29.95/user/month, you can get the most feature-packed plan offered by Ooma. In addition to features from Ooma Office Pro, you get hot desking, call queues, CRM integrations, and more.
Grasshopper
If you’re a solopreneur or a small team with basic needs, Grasshopper is an alternative to Vonage that may be just what you need. Grasshopper provides you with a simple virtual phone system that you can access from your mobile phone. With call routing, custom greetings, and extensions, Grasshopper helps you create a professional image.
Pricing
- True Solo: For the cost of $15/month, Grasshopper’s True Solo plan is for solopreneurs and freelancers in need of a professional phone number. It comes with call forwarding to one number, unlimited business texting, custom greetings, and other call management features.
- Solo Plus: The Solo Plus plan starts at $25/month for an unlimited number of users. Features include everything in True Solo, plus 3 extensions and call forwarding to multiple phone numbers per extension.
- Small Business: Starting at $55/month, the Small Business plan provides an unlimited number of users with up to 4 phone numbers and unlimited extensions.
The Grasshopper vs RingCentral Guide
Zoom
If you enjoy the ease of Zoom Meetings, Zoom Phone is one of the Vonage alternatives to consider. Zoom Phone is a cloud-based business phone system that offers both voice calls and business texting. Or if you’d prefer a unified communications solution, you can opt for Zoom One for video conferencing on top of business phone system features.
Pricing
- US & Canada Metered: For $10/user/month, you get unlimited domestic calling in the US and Canada, business texting, voicemail transcription, call management features, auto-attendant, one management portal, and use on multiple devices.
- US & Canada Select: For $15/user/month, you get everything in the base plan plus unlimited calling to the US and Canada.
- Global: For $20/user/month, you get everything in the first two tiers of service plus unlimited domestic calling in the country of your choice, and direct dial number.
The Microsoft Teams vs Zoom Guide
Google Voice
Google Voice is one of the most straightforward Vonage competitors that provides simple virtual phone service. While some dislike the simplicity of Google Voice, for others, it’s the perfect alternative to Vonage. Google Voice integrates with Google Workspace, so it’s a great option if your team relies on Google’s productivity and collaboration tools.
Pricing
- Starter: For $10/user/month, you get unlimited text messaging, call forwarding, and voicemail transcription for your virtual phone service.
- Standard: For $20/user/month, you get everything in the starter plan, plus on-demand call recording, SIP link, auto attendants, desk phone and ATA support, and ring groups.
- Premier: For $30/user/month, you get everything above, plus automatic call recording.
The Google Voice vs RingCentral Guide
Dialpad
If you’re looking for a business phone system with advanced AI features, Dialpad is the Vonage alternative to consider. Dialpad offers voice calls, video conferencing, team messaging, and business texting. With AI built-in, Dialpad transcribes calls, generates summaries, offers AI chatbots, and more.
Pricing
- Standard: For $15/user/month, you get unlimited calling, unlimited AI meetings for up to 10 participants, business texting, and team messaging.
- Pro: For $25/user/month, you get 24/7 live agent support and CRM integrations, like Salesforce or HubSpot on top of everything in the Standard plan.
The DialPad vs RingCentral Guide
Webex Calling
Webex Calling is a cloud-based VoIP solution by Cisco. Cisco is known for its desk phones and other communication solutions for businesses. If your company already has Cisco hardware, switching to Webex Calling will be a seamless process. Webex Calling offers voice calling, auto attendant, extensions, video conferencing, and noise cancellation.
Pricing
- Webex Call: With pricing starting at $17/user/month, Webex Call offers basic VoIP capabilities with unlimited domestic calling.
- Webex Suite: For $25/user/month, Webex Suite offers voice calling as well as video conferencing for up to 200 participants, 10GB of meeting recording, and live captions.
8×8
If you’re a small business with a need for contact center functionality, 8×8 is one of the best Vonage alternatives to consider. 8×8 includes tons more features than Vonage, especially when it comes to auto-attendant and transcription. Plus, call recording and voicemail transcription come standard on the base plan, where Vonage has an add-on charge for these features.
Pricing
- X2: With pricing starting at $24/user/month, 8×8’s X2 plan offers unlimited calling to 14 countries, HD audio and video for up to 500 participants, business texting, team chat, and third-party integrations.
- X4: For $44/user/month, X4 offers everything in X2 plus unlimited voice calling in 48 countries, 8×8 Frontdesk for receptionists, supervisor analytics, and call barge, whisper, and monitor.
GoTo Connect
One of the newest alternatives to Vonage on this list, GoTo Connect provides cloud-based communication services, including voice calling, video conferencing, and team messaging. Some of GoTo Connect’s standout features include custom call routing, call filtering, hot desking, and meeting co-organizers.
Pricing
- Basic: Offering basic business phone system features, the Basic plan starts at $29/user/month.
- Standard: The Standard plan comes with everything in Basic, plus unlimited auto attendants, call routing, and queues, video meetings with up to 150 participants, more third-party integrations, and access to call recording.
OpenPhone
OpenPhone is a VoIP provider that offers voice calling, text messaging, and team messaging. OpenPhone has a robust set of features, including many in the base plan that Vonage charges extra for–for example call recording and voicemail transcriptions. Like some other Vonage alternatives, OpenPhone uses AI for call transcriptions and summaries as well as automated message responses.
Pricing
- Starter: Pricing starts at $15/user/month and comes with one new local or toll-free phone number per user, calling and messaging to US and Canadian numbers, and voicemail transcripts.
- Business: With more call handling features, the business plan starts at $23/user/month. It comes with everything in Starter, plus group calling, custom ring orders, call transfers, AI call transcripts and summaries, third-party integrations, phone menus, analytics and reporting, and automatic call recording.
How to Make Sure You’ve Found the Best Fit for Your Business
Finding the right fit when searching for alternatives to Vonage involves some through research and evaluation. At OneStop Communication, we can do some of that work for you. We’ll put together comparisons of VoIP providers to help you find the right plan to suit your business telecom needs.
Here are some other tips for finding the best fit for your business:
- Assess your needs: The first step in finding a VoIP provider is to assess your communication needs. Factors like the number of users, call volume, feature preferences, and budget constraints will all play a role in which VoIP provider will work best for you.
- Research: Research and compare multiple VoIP providers to find the one that will best fit your needs.
- Utilize free trials: Sometimes, trying the service out is the best way to find the right provider. Many VoIP providers offer free trials so that you can decide whether or not their service is right for you.
- Consider support and training: Evaluate the provider’s customer support options and resources available for training and assistance. How responsive are they? Do they offer multiple support channels (phone, email, or chat)?
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